Customer Segment Manager with over 4 years of successful experience from campaign and project management to market research. Recognized consistently for performance excellence and significant contributions to the company.
Overview
2
2
Languages
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Segments Manager
BPI-Philam
Makati, Metro Manila
03.2020 - Current
Managed the Free COVID-19 Insurance Coverage campaign which delivered Php 180M in new business as overall campaign manager
Developed and managed a referrer incentive program to activate the partner bank staff for the Free COVID-19 Insurance Coverage campaign
Managed calendar of overall acquisition campaigns to ensure the organization had a steady flow of incoming leads
Co-developed monthly campaigns with the bank to ensure its effective execution and alignment with overall targets and strategies
Coordinated with bank and internal partners to ensure smooth execution and profitability of shared projects and campaigns
Forecasted and tracked sales trends by thoroughly analyzing collected data from the managed projects and campaigns.
CITI Segment Officer
BPI-Philam
Makati, Metro Manila
01.2019 - 02.2020
Developed a campaign launch by incorporating product specs into a marketing message and a strong value proposition, and by driving partner and customer engagement
Coordinated with internal business divisions, bank partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Created plans and communicated deadlines to ensure projects were completed on time.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Channel Management Officer
BPI-Philam
Makati, Metro Manila
12.2017 - 12.2019
Aligned activities with corporate objectives by coordinating marketing, sales and IT processes.
Supported campaign launches by preparing customer and partner value propositions.
Created and presented market segments reports to upper management.
Management Associate
Philam Life
Taguig, Metro Manila
09.2016 - 11.2017
Shadowed senior team members to learn all related jobs.
Attended training courses to build understanding of processes, techniques and industry.
Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback.
Devised and lead employee engagement activities to build an expanded network within the company
Education
Bachelor of Science - Management of Financial Institutions
De La Salle University
Taft, Manila
05.2012 - 07.2016
Skills
Strategic Planning
Timeline
Segments Manager
BPI-Philam
03.2020 - Current
CITI Segment Officer
BPI-Philam
01.2019 - 02.2020
Channel Management Officer
BPI-Philam
12.2017 - 12.2019
Management Associate
Philam Life
09.2016 - 11.2017
Bachelor of Science - Management of Financial Institutions
Bancassurance Area Manager at BPI-AIA, Philippines (formerly BPI-Philam Life Assurance Corp.)Bancassurance Area Manager at BPI-AIA, Philippines (formerly BPI-Philam Life Assurance Corp.)