Summary
Work History
Education
CustomerServiceRepresentative

Kate Clarence Fernandez

Tanza Cavite

Summary

Versatile and dynamic professional with a proven track record at Itechno, enhancing customer engagement through exceptional telephone etiquette and efficient appointment setting. Skilled in managing high-volume calls and fostering client relationships, I consistently exceed quotas, contributing to sales growth. Expert in time management and equipped with strong computer skills, I thrive in fast-paced environments, ensuring top-notch service and operational excellence.

Work History

Appointment Setter

Itechno
02.2023 - 12.2023
  • Set appointments with salespeople and potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
  • Answered phone calls and answered questions from potential customers.

Cashier

Thrifty Burger
02.2022 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Restaurant Staff

Thrifty Burger
05.2021 - 02.2023
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Contributed to increased sales by upselling menu items and promoting daily specials.
  • Supported efficient kitchen operations by assisting with food preparation tasks during peak hours.
  • Conducted regular inventory checks, identifying shortages and preventing stockouts of key ingredients or supplies.

Office Staff

HRD
05.2019 - 04.2020
  • Improved document organization system which resulted in easier access for staff members when searching relevant files quickly during time-sensitive situations.
  • Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
  • Facilitated the smooth operation of daily tasks through effective prioritization of responsibilities based on urgency and importance levels.
  • Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.

Bartender

Serendipity Tea Shop
02.2017 - 01.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Education

TVL- Food And Services

Amaya School of Home Industries
Sahud Ulan Tanza Cavite
04.2020

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Kate Clarence Fernandez