KATE DANIELLE AMBAS
Porac
Summary
Dedicated and customer-focused professional with over 7 years of experience in delivering exceptional service across diverse industries. Proven expertise in communication, problem-solving, and conflict resolution. Adept at managing customer inquiries and resolving issues efficiently while maintaining a positive attitude and empathetic approach. Recently transitioned into an executive-level support role, managing high-level projects and administrative tasks with precision and discretion.
Overview
8
8
years of professional experience
Work History
Executive Assistant to the CEO
Figure-8/Museum of Ice Cream
02.2025 - Current
- Manage executive-level calendar, including scheduling meetings, coordinating appointments, and organizing travel arrangements.
- Provide administrative and operational support to the CEO, ensuring smooth workflow and task prioritization.
- Assist with strategic projects, including the development and implementation of the Pink Pass membership initiative.
- Coordinate and manage complex travel arrangements, including booking flights, accommodations, and transportation for the CEO and key stakeholders.
- Oversee email and communication channels, managing inquiries, drafting responses, and facilitating stakeholder engagement.
Revenue Processing Consultant
Cloudstaff
01.2023 - 01.2025
- Company Overview: (Australian Travel Agency)
- Oversee the processing and reconciliation of revenue transactions, ensuring accurate and timely entry of bookings, payments, and refunds
- Manage revenue streams from various travel services, including cruise bookings, flight reservations, hotel bookings, and tour packages
- Manage client billing and invoicing processes, ensuring accurate and timely issuance of invoices
- Address billing queries and resolve discrepancies in collaboration with clients and internal teams
- Analyzing supplier's important notifications and taking necessary actions accordingly, from directing to the correct departments to preparing reports and subsequently informing our customers directly
- (Australian Travel Agency)
Customer Service Representative and Sales Representative
TaskUs
03.2018 - 01.2023
- Company Overview: US Food Delivery Service
- Efficiently handled customer inquiries and order issues, including tracking deliveries, resolving discrepancies, and addressing complaints
- Managed an average of 60-80 customer interactions per day, ensuring a smooth and positive experience
- Provided clear and empathetic communication to customers regarding order status, estimated delivery times, and updates
- Maintained a professional demeanor in all interactions to enhance customer satisfaction and trust
- Proactively contacted potential clients, including restaurants and food service providers, to promote our delivery services
- Successfully generated an average of 50-70 new leads per week through targeted outreach and cold calling
- Cultivated strong relationships with restaurant owners and decision-makers by understanding their unique needs and offering tailored solutions
- Achieved a 75% conversion rate by aligning our services with client requirements
- US Food Delivery Service
Engagement Specialist
Startek
05.2017 - 02.2018
- Effectively resolved customer complaints and technical issues by diagnosing problems related to connectivity, device functionality, and service disruptions
- Achieved customer satisfaction rate by implementing timely and accurate solutions
- Delivered exceptional service to over 50 customers daily, addressing inquiries, resolving issues, and providing information on telecom products and services, including mobile plans, internet packages, and billing inquiries
Education
Bachelor of Science - Tourism Management
Jocson College
Skills
- Problem Solving
- Effective Communication
- Empathy & Patience
- Adaptability
- Administrative support
- Schedule & calendar planning
- Customer Service-oriented
Strengths
- Problem Solving, Skilled in quickly identifying issues, analyzing situations, and providing efficient solutions.
- Effective Communication, Proficient in delivering clear, concise information and actively listening to understand and address customer needs.
- Empathy & Patience, Able to demonstrate genuine care and patience, ensuring a positive experience even in challenging situations.
- Adaptability, Flexible and capable of adjusting to varying customer demands and unexpected changes.
Timeline
Executive Assistant to the CEO
Figure-8/Museum of Ice Cream
02.2025 - Current
Revenue Processing Consultant
Cloudstaff
01.2023 - 01.2025
Customer Service Representative and Sales Representative
TaskUs
03.2018 - 01.2023
Engagement Specialist
Startek
05.2017 - 02.2018
Bachelor of Science - Tourism Management
Jocson College
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