KATE CASTEL
E-Commerce Operations Department Manager
Victoria
Summary
Trusted Department Manager who delegates responsibilities and supervises day-to-day operations. Strong understanding of business management, financial and leadership principles. Consistently creates outstanding customer experience through exceptional service and impactful supervising functions, duties, and activities. Embraces customer-first strategy and trains associates to deliver service that demonstrates company's core values. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
E-Commerce Operations Department Manager
Walmart, Inc.
03.2024 - Current
- Participates in the training and development of all OMNI Associates.
- Completes Back Office Setup including Review of Future Grocery Order Summary; Grocery Order Daily Pickup Report; Confirmation of Daily Orders, Identification of Payment Exceptions, Identification of Picks, Determination of workload by commodity; Assignation of CFAs, Fills in Staging Whiteboards; Setting up of Handhelds/Printers for CFAs.
- Check email and AMP+ for Action Items.
- Completes daily picks, where necessary. Completes tasks of post pick activities, such as clearing and setting Service Stations, Tote Cleaning, maintaining e-commerce cleaning standards and ensuring Back Office is NCO and ready for next day. It is important to note that the level of cleanliness that this role is responsible is similar to that of a fresh associate.
- Leads by example greeting all customers in a polite and friendly manner and assists by promoting products/services, locating merchandise and making purchase decisions.
Customer Service Manager
Walmart, Inc.
06.2023 - 03.2024
- Ensures safe work processes and emergency procedures are followed, handles customer and Associate concerns, monitors all Front End associates, provides training to Associates on systems and Company procedures, oversees purchase, return and exchange transactions, ensures all EAS systems are functioning to standard, prepares registers for opening and closing daily, oversees and promotes all company sponsor programs and initiatives
Self-Checkout Attendant/Cashier
Walmart, Inc.
01.2023 - 06.2023
- Provided excellent customer service, identified suspicious activity at the register station, operated cash registers and other related equipment, processed payments using a variety of methods
Senior Data Quality Analyst
Reed Elsevier Shared Services Philippines Inc
06.2018 - 11.2022
- Setting regular touchpoints with stakeholders, processing ASK tickets, Webstar, and Sales Force case requests, leading various spreadsheet and special projects, facilitating calibration meetings on process updates and reminders, coaching on errors and closely monitor if action plans are implemented, making recommendations on process changes and implementation
Medical Records Clerk - Volunteer
MMBC Medical/Dental Mission
04.2017 - 04.2022
- Maintained accuracy, completeness, and security for medical records and health information.
- Improved workflow efficiency within the department by proactively addressing issues related to organization and storage of physical files.
- Maintained patient records in compliance with security regulations.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Sorted and distributed incoming and outgoing medical records.
- Tracked and monitored requests for medical records release.
Education
Diploma - Business Administration
University of Victoria
Victoria, British ColumbiaBachelor of Science - Business Administration, Financial Management
New Era University
Quezon City, PhilippinesSkills
Critical thinking
undefinedAccomplishments
- CAPE U - Process Excellence Training and Certification Program - Certified Process Analyst, Reed Elsevier Philippines (2020)
- Project SPARTA (Smarter Philippines through Data Analytics R&D, Training and Adoption) Scholar, Contact Center Association of the Philippines (2022)
Eligibility
Civil Service- Professional Level (August 2017)
Additional Information
Liezl Durupan
Department Manager, Walmart Inc.
(236)869-7051
Timeline
E-Commerce Operations Department Manager
Walmart, Inc.
03.2024 - Current
Customer Service Manager
Walmart, Inc.
06.2023 - 03.2024
Self-Checkout Attendant/Cashier
Walmart, Inc.
01.2023 - 06.2023
Senior Data Quality Analyst
Reed Elsevier Shared Services Philippines Inc
06.2018 - 11.2022
Medical Records Clerk - Volunteer
MMBC Medical/Dental Mission
04.2017 - 04.2022
Diploma - Business Administration
University of Victoria
Bachelor of Science - Business Administration, Financial Management
New Era University
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