KAT CRUZ, CPBA, CTRA

HR Systems and Tools Administration

• Manage and administer HR systems and tools to ensure data integrity, security, and efficiency.
• Serve as point of contact for system-related escalations and troubleshoot issues in coordination with IT/Development teams.
• Ensure accurate system configuration aligned with business needs (e.g., holiday calendar, DTR report and all related reports).

HR Reporting and Analytics

• Deliver daily, weekly, monthly, quarterly, and annual HR reports and dashboards.
• Analyze HR data to support business decisions and recommend improvements.
• Maintain and audit data to ensure accuracy and completeness.
• Provide ad hoc reports and fulfill data requests within agreed SLAs.

HR Advisory and Process Oversight

• Support HR advisory for DTR, Leave, and FWA processes and escalate deviations when needed.
• Administer and align with global processes related to Leave and Attendance.
• Identify process gaps and support the implementation of corrective actions.

BU Operations and Support

• Assist the Business Unit Manager in daily operational activities and KPI monitoring.
• Participate in recruitment, including interviewing, screening, and onboarding of new hires within the BU.
• Coordinate and facilitate training sessions for new and existing staff.
• Monitor staff performance and support initiatives that improve engagement and retention.

Project Participation and Continuous Improvement

• Participate in HR and cross-functional projects and initiatives.
• Proactively identify opportunities for automation and process optimization.
• Recommend system and reporting enhancements to drive operational efficiency.

Compliance and Confidentiality

• Maintain confidentiality of sensitive information.
• Ensure all reports, applications, and processes adhere to company policies and labor regulations.
• Promote a culture of compliance and data privacy.

Key Projects:

- Q4 2024 Critical Reports Calendar – Locked in schedules with cross-functional stakeholders

- ND and Holiday Pay Analysis for India and PH Staff – Escalated and resolved payroll discrepancies

- Dashboards Creation– Reduced manual tracking

• Maintained and optimized systems and tools usage for DTR, leave, and holiday tracking.
• Created and standardized Work Instructions (WIs) for all HR reporting workflows.
• Coordinated closely with Finance and Operations to track discrepancies in ND, overtime, and holiday data.
• Supervised the execution and accuracy of Leave, Holiday, Attendance, and DTR Reports across all hubs.
• Managed the HR Helpdesk, ensuring timely and accurate ticket resolution and stakeholder satisfaction.
• Led the post-audit process for Holiday Premiums and coordinated with Payroll for corrections and final posting.
• Oversaw Public Holiday Calendar release, including offsetting configuration, system testing, and hub alignment.
• Coordinated with Finance for report consolidation, validation, and cutoff requirements.
• Conducted root cause analysis for recurring system issues and proposed automation and process improvements.
• Mentored junior specialists on best practices, data accuracy, and escalation protocols.

• Acted as the primary escalation point for system and report-related HR issues across leave, DTR, holiday, and attendance.
• Provided expert-level support for system and tools, including backend reviews and data validations.
• Audited Leave, Holiday, and Attendance Reports to support payroll accuracy and compliance.
• Oversaw process implementation of Holiday Offsetting Rules and ensured alignment with local labor standards.
• Collaborated with BA, SQA and Dev teams for system enhancements and bug fixes.
• Created reference materials and guidelines on frequently escalated topics (e.g., ND computation, offsetting, rest days).
• Led knowledge-sharing sessions for HR teams and provided training on new workflows and tools.
• Spearheaded the creation of HR dashboards for real-time reporting and operational insights.
• Played a key role in the design of the ticketing system handled and managed by the BU - HR Systems and Report, to streamline monitoring and tracking.

• Handled end-to-end processing of employee leave, rest day settings, and timesheet concerns.
• Prepared and validated the Daily Attendance Report for payroll processing and compliance.
• Handled and resolved inquiries from the HR Helpdesk related to timekeeping, leave, and attendance.
• Generated and validated Leave, Holiday, and Attendance Reports
• Generated and monitored Free Meal Reports, coordinating with Finance for reconciliation.
• Supported the Public Holiday process, including setup of holiday offsetting in the system and backend checks.