Kassandra Nicole Sambaan
Cagayan de Oro,MSR
Summary
Sales Team Lead driving seller growth, target attainment, and coaching for a performance-focused sales team handling appointment setting and customer service. Uses account reviews, metric tracking, and daily guidance to improve conversion and keep sellers moving toward plan. Balances sales execution with team accountability to sustain growth across active accounts.
Overview
6
6
years of professional experience
Work History
Appointment Setter/Customer Service
Traciety | Cosmo Appliances
12.2025 - 08.2026
- Scheduled appointments using CRM software to optimize sales team efficiency and workflow.
- Established qualified leads through effective communication and relationship-building with potential clients.
- Conducted follow-up calls to confirm appointments and gather client feedback, improving service quality.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Trained new appointment setters on best practices and company protocols to enhance team performance.
- Assisted in training new Appointment Setters on best practices for effective communication and time management strategies.
- Contributed to increased sales revenue by successfully securing meetings between potential clients and account executives.
- Adapted quickly to changes in company offerings or processes, ensuring seamless communication of updated information to prospective clients during outreach efforts.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Team Leader
Support Zebra - RV Depot | Shopee VKAM
02.2025 - 01.2026
- Conducted bi-weekly client meetings for business reviews, delivering performance updates and strategic action plans for growth.
- Coached team members to achieve sales targets and enhance seller engagement quality.
- Monitored performance metrics and executed strategies to maintain or exceed target results.
Customer Service/Sales Representative
Teleperformance PH - T-Mobile | Kohls
09.2020 - 01.2025
- Provided customer service and sales support, handling inquiries and processing orders efficiently.
- Resolved complaints and assisted with customer retention to ensure high satisfaction levels.
- Processed payments and tracked orders while maintaining accurate client records.
Education
Bachelor of Science - Hotel And Restaurant Management
05.2001 -
Skills
Sales & lead generation
Customer service & retention
Client relationship management
Team coaching
Email & calendar management
Problem-solving & critical thinking
Performance tracking
Order processing
Administrative support
Process coordination
Zendesk
Go High Level
CRM Tools
Quality assurance monitoring
Knowledge base management
Timeline
Appointment Setter/Customer Service - Traciety | Cosmo Appliances
12.2025 - 08.2026
Team Leader - Support Zebra - RV Depot | Shopee VKAM
02.2025 - 01.2026
Customer Service/Sales Representative - Teleperformance PH - T-Mobile | Kohls
09.2020 - 01.2025
Tagoloan Community College - Bachelor of Science, Hotel And Restaurant Management
05.2001 -