Kassandra Reimer
Paranaque City
Summary
An able, enthusiastic, and reliable individual seeking a position that will help hone my skills and personal attributes including dedication, meeting goals, and the ability to follow through.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Auto Insurance Virtual Assistant
Flinsco Insurance Company
06.2023 - 12.2024
- Verified customer identity and policy details through internal systems.
- Informed clients about upcoming car insurance expirations via phone and email.
- Provided information on renewal options, coverage benefits, and next steps.
- Updated customer records and ensured data accuracy in the CRM system.
- Assisted customers with queries related to their car insurance policies.
- Maintained a professional and customer-centric approach in all interactions.
Nursing Assistant
Sacred Angel Maternity Hospital
11.2022 - 03.2023
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
- Turned and repositioned bedridden patients to prevent bedsores.
- Documented information in patient charts and communicated status updates to an interdisciplinary care team.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
Telemarketing Representative
Populus Lending Corporation
09.2021 - 02.2022
- Contacting debtors by telephone to enact and negotiate debt recovery.
Customer Service Representative
Global Integrated Contact Facilities Inc
12.2019 - 03.2020
- Answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences, and fulfill customer inquiries to ensure customer satisfaction.
Education
Nursing Assistance NCII -
Global Care Training Center
Novaliches, Quezon CityHealth Care Services NCII - undefined
Global Care Training Center
Novaliches, Quezon CityBachelor of Science - Nursing
Our Lady of Fatima University
10.2019
Skills
- Professional Skills
- Customer Relationship Management (CRM)
- Inbound & Outbound Call Handling
- Sales & Telemarketing Techniques
- Insurance Policy Verification
- Account Management
- Loan Product Knowledge (Personal & Auto Loans)
- Renewal & Retention Support
- Administrative Support (Remote/On-site)
- Patient Care & Assistance (Healthcare)
- Medical Terminology (Basic) Technical Skills
- CRM Tools (eg, Salesforce, Zoho, HubSpot)
- Dialer Systems (eg, Vicidial, RingCentral)
- Google Workspace & Microsoft Office
- Email & Chat Support Systems (eg, Zendesk, Freshdesk)
- Calendar & Schedule Management
- Data Entry & Database Management
- Remote Communication Tools (Zoom, Slack, Teams) Soft Skills
- Excellent Verbal & Written Communication
- Active Listening & Empathy
- Problem Solving & Conflict Resolution
- Time Management & Multitasking
- Adaptability & Quick Learning
- Attention to Detail
- Confidentiality & Professionalism
- Team Collaboration & Independence
Certification
- First Aid & Basic Life Support Training - July 30, 2021
- Basic Nursing Skills Enhancement Training - August 1, 2021
- Caring & Assisting Patients with Colostomy Training - July 30, 2021
- Theories & Approaches Applied to Nursing Practice Training - July 30, 2021
- Emergency Oxygen Administration Training - July 30, 2021
- End of Life Care Training - July 30, 2021
- Understanding Dementia Training - June 06, 2021
- Caring for Covid Patient & To One's Self Training - July 30, 2021
Timeline
Auto Insurance Virtual Assistant
Flinsco Insurance Company
06.2023 - 12.2024
Nursing Assistant
Sacred Angel Maternity Hospital
11.2022 - 03.2023
Telemarketing Representative
Populus Lending Corporation
09.2021 - 02.2022
Customer Service Representative
Global Integrated Contact Facilities Inc
12.2019 - 03.2020
Health Care Services NCII - undefined
Global Care Training Center
Bachelor of Science - Nursing
Our Lady of Fatima University
Nursing Assistance NCII -
Global Care Training Center
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