Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kassandra Reimer

Kassandra Reimer

Paranaque City

Summary

An able, enthusiastic, and reliable individual seeking a position that will help hone my skills and personal attributes including dedication, meeting goals, and the ability to follow through.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Auto Insurance Virtual Assistant

Flinsco Insurance Company
06.2023 - 12.2024
  • Verified customer identity and policy details through internal systems.
  • Informed clients about upcoming car insurance expirations via phone and email.
  • Provided information on renewal options, coverage benefits, and next steps.
  • Updated customer records and ensured data accuracy in the CRM system.
  • Assisted customers with queries related to their car insurance policies.
  • Maintained a professional and customer-centric approach in all interactions.

Nursing Assistant

Sacred Angel Maternity Hospital
11.2022 - 03.2023
  • Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Documented information in patient charts and communicated status updates to an interdisciplinary care team.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.

Telemarketing Representative

Populus Lending Corporation
09.2021 - 02.2022
  • Contacting debtors by telephone to enact and negotiate debt recovery.

Customer Service Representative

Global Integrated Contact Facilities Inc
12.2019 - 03.2020
  • Answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences, and fulfill customer inquiries to ensure customer satisfaction.

Education

Nursing Assistance NCII -

Global Care Training Center
Novaliches, Quezon City

Health Care Services NCII - undefined

Global Care Training Center
Novaliches, Quezon City

Bachelor of Science - Nursing

Our Lady of Fatima University
10.2019

Skills

    Professional Skills
  • Customer Relationship Management (CRM)
  • Inbound & Outbound Call Handling
  • Sales & Telemarketing Techniques
  • Insurance Policy Verification
  • Account Management
  • Loan Product Knowledge (Personal & Auto Loans)
  • Renewal & Retention Support
  • Administrative Support (Remote/On-site)
  • Patient Care & Assistance (Healthcare)
  • Medical Terminology (Basic)
    • Technical Skills
  • CRM Tools (eg, Salesforce, Zoho, HubSpot)
  • Dialer Systems (eg, Vicidial, RingCentral)
  • Google Workspace & Microsoft Office
  • Email & Chat Support Systems (eg, Zendesk, Freshdesk)
  • Calendar & Schedule Management
  • Data Entry & Database Management
  • Remote Communication Tools (Zoom, Slack, Teams)
    • Soft Skills
  • Excellent Verbal & Written Communication
  • Active Listening & Empathy
  • Problem Solving & Conflict Resolution
  • Time Management & Multitasking
  • Adaptability & Quick Learning
  • Attention to Detail
  • Confidentiality & Professionalism
  • Team Collaboration & Independence

Certification

  • First Aid & Basic Life Support Training - July 30, 2021
  • Basic Nursing Skills Enhancement Training - August 1, 2021
  • Caring & Assisting Patients with Colostomy Training - July 30, 2021
  • Theories & Approaches Applied to Nursing Practice Training - July 30, 2021
  • Emergency Oxygen Administration Training - July 30, 2021
  • End of Life Care Training - July 30, 2021
  • Understanding Dementia Training - June 06, 2021
  • Caring for Covid Patient & To One's Self Training - July 30, 2021

Timeline

Auto Insurance Virtual Assistant

Flinsco Insurance Company
06.2023 - 12.2024

Nursing Assistant

Sacred Angel Maternity Hospital
11.2022 - 03.2023

Telemarketing Representative

Populus Lending Corporation
09.2021 - 02.2022

Customer Service Representative

Global Integrated Contact Facilities Inc
12.2019 - 03.2020

Health Care Services NCII - undefined

Global Care Training Center

Bachelor of Science - Nursing

Our Lady of Fatima University

Nursing Assistance NCII -

Global Care Training Center

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Kassandra Reimer