Karyl Jane Abejuela
Customer Service Representative
Brgy Iponan Cagayan De Oro Ccity,Roman Catholic
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative-Teller
Metropolitan Bank And Trust Company
Lapasan Highway Cagayan De Oro City, Philippines
08.2009 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected and analyzed customer information to prepare product or service reports.
Education
Bachelor of Science - in Management Accounting
XAVIER UNIVERSITY - ATENEO DE CAGAYAN
73 Corrales Avenue Cagayan De Oro City 06.2005 - 05.2009
Skills
Personalized customer service
Timeline
Customer Service Representative-Teller
Metropolitan Bank And Trust Company
08.2009 - Current
Bachelor of Science - in Management Accounting
XAVIER UNIVERSITY - ATENEO DE CAGAYAN
06.2005 - 05.2009
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