Karyl Jane Abejuela
Customer Service Representative
Brgy Iponan Cagayan De Oro Ccity,Roman Catholic
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative-Teller
Metropolitan Bank And Trust Company
Lapasan Highway Cagayan De Oro City, Philippines
08.2009 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected and analyzed customer information to prepare product or service reports.
Education
Bachelor of Science - in Management Accounting
XAVIER UNIVERSITY - ATENEO DE CAGAYAN
73 Corrales Avenue Cagayan De Oro City 06.2005 - 05.2009
Skills
Personalized customer service
Customer service, education and counseling
Strong Mathematical Skills
Knowledge in proper cash handling procedures
Skilled at receiving and processing bank transactions
Attention to details
Numeracy skills
Timeline
Customer Service Representative-Teller
Metropolitan Bank And Trust Company
08.2009 - Current
Bachelor of Science - in Management Accounting
XAVIER UNIVERSITY - ATENEO DE CAGAYAN
06.2005 - 05.2009