KARSTEIN APOLINARES
Administrative Assistant and Bookkeeper
Cagayan de Oro City, ,Misamis Oriental
Summary
Versatile and dynamic Virtual Assistant with bookkeeping and general administrative support expertise. Attention to detail and a strong proficiency in administrative and management support to clients. Proactive, professional, and committed to excellence. Skilled in effectively prioritizing tasks to ensure the best outcome and known for adaptability in dynamic environments and strong analytical skills.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Customer Support Specialist
Domestic and Commercial Cleaning Company
12.2024 - Current
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
Administrative Assistant
Technical Training School
12.2024 - 01.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Admin Assistant and Subcontractor Coordinator
Domestic Cleaning Company
04.2022 - 12.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained up-to-date client records, enabling prompt and accurate invoicing.
- Developed strong relationships with subcontractors, fostering a collaborative work environment for successful job completion.
Project Accounting Processor
Equi-Parco Construction Company
09.2021 - 10.2021
- Effectively controlled costs on-site throughout construction by tracking and monitoring project spending to ensure strict adherence to planned budget
- Streamlined procedures and increased project financial management efficiency with Prime accounting software
- Demonstrated strong attention to detail when reviewing payment requests, ensuring accuracy and compliance with company policies.
Customer Service Representative
Teleperformance
02.2020 - 09.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Accounting Staff
Diamond Millennium Corporation
09.2016 - 02.2020
- Consolidated and verified the sales reports from different branches for accuracy and uniformity in reporting
- Compared and reconciled bank deposits against the reported sales that confirmed suitable revenue recognition for financial accuracy
- Reconciled bank statements, identified, and corrected any discrepancies to ensure that financial records were accurate
- Internal control procedures designed and implemented to promote the accuracy, accountability, and operating efficiency of the branches
FInancial Advisor (Part-time)
Prulife UK
03.2018 - 10.2019
- Worked closely with clients and understood exactly what each client required, providing personalized financial advice and tailored insurance solutions
- Explained the complex insurance concepts clearly, giving practical recommendations to them to make informed decisions about the insurance
- Built strong, trusting relations with clients by addressing client concerns meticulously and providing continuous support
- Supported clients in their journey of navigating financial goals, such that they were confident and empowered in their choices
Junior Bookkeeper
ARC Refreshments Corporation
04.2016 - 07.2016
- Increased efficiency in financial record keeping by accurately entering and categorizing transactions.
- Maintained accounts payable processes and petty cash to ensure smoothly operating expenses
- Confirmed accounts payable and controlled expenses by receiving, processing, verifying and reconciling invoices.
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable, and business expense processing.
Accounting Staff
Quality Appliance Plaza Inc.
12.2014 - 03.2016
- Managed utility payments in all branches, ensuring those payments were made on the due date without errors
- Worked closely with the branch teams to check and reconcile discrepancies in the reports submitted by them, documenting everything properly
- Kept track of the monthly utility bills and made sure that all computations for commissions and incentives were properly computed by the sales agent
- Kept financial accounts in order and updated while maintaining categorized day-to-day as well as monthly expenditures transparent and accurate
Education
Bachelor of Science - Business Management Major in Management Accounting
Liceo De Cagayan University
Philippines10-2014
Skills
- Bookkeeping
- Administrative Assistance
- Communication
- Microsoft Office Suite
- Detail-Oriented
- Time Management
- Email Management
- Project Management
- Adaptability and Decision Making
- Resourcefulness
- Creativity
- Self-Motivation and Discipline
- Problem-solving
Certification
- Xero Advisor Certified
- Udemy Certificate of Completion - Mastering QuickBooks Online
Tools And Software
- Xero Accounting Software
- Launch27
- Quickbooks
- Wave
- Trello
- Missive
- Front
- Notion
- Airtasker
- Monday.com
- Microsoft Office software
- LastPass
- Zoom
- Skype
- Slack
- Canva
- Freshdesk
- Loom
- Connecteams
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of task.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Filipino
Advanced (C1)
Work Preference
Work Type
Part TimeGig WorkContract WorkFull TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsCareer advancementWork from home optionQuote
All progress takes place outside the comfort zone.
Michael John Bobak
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