KARROL LESLIE LEVIN DUKA
Santa Rosa,Laguna
Summary
Professional with strong track record in virtual assistance roles. Expertise in managing administrative tasks, client communications, and scheduling. Known for effective collaboration and adaptability, ensuring seamless support in dynamic environments.
Overview
8
8
years of professional experience
Work History
General Virtual Assistant
Self-employeed
12.2021 - Current
- Supported project management with task delegation, progress tracking, and deadline monitoring to ensure timely completion.
- Provided administrative support managing office supplies inventory maintenance requests facilities upkeep contributing organized efficient workspace environment.
- Facilitated smooth business operations by maintaining and updating accurate records of company documents and files.
- Assisted in content creation for blog posts, newsletters, presentations, and marketing materials to expand company outreach.
- Demonstrated adaptability flexibility when managing multiple priorities shifting deadlines adjusting work plans accordingly meet evolving needs.
- Completed business correspondence, transcription, and data entry.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Organized and managed team tasks using Trello and Click Up.
- Assisted coworkers with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Virtual Assistant
Arca Solutions
11.2020 - 12.2021
- Effectively do administrative tasks for clients of ARCA Solutions such as organizing files, email management, social media management, and website management
- Completed business correspondence, transcription, and data entry.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
- Managed diverse range of administrative tasks, ensuring timely preparation and submission of documents and reports.
Digital Marketing Associate • Social Media Specialist
CixxFive
04.2020 - 09.2020
- Assigned to create outlines for blog posts for each CixxFive client
- Edited blog posts for each CixxFive client
- Wrote and summarized blog posts for CixxFive clients
- Assisted in the creation of visually engaging landing pages designed for high conversion rates.
Virtual Assistant
Self Employed Services
03.2019 - 04.2020
- Assist in administrative task like calendar management, email management and customer service
- Assist in creating training modules and assessment forms
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
Virtual Assistant (Social Media ServicesVia Upwork
Upwork.com
07.2019 - 10.2019
- Worked for a blogger in creating Pinterest images in Canva for his food website
- Curating copy and captions to be posted in Pinterest
- Coordinated schedules for ensuring timely completion of daily tasks.
- Facilitated communication with clients and team members, contributing to smoother operations.
- Enhanced brand awareness by creating engaging and shareable social media content.
Content Writer / Copywriter
Digsy
05.2019 - 08.2019
- Writing content for real estate and website content
- Became a copywriter for 4 months for a commercial and industrial real estate website
- Completed thorough research into assigned topics.
- Improved content quality by conducting thorough research and incorporating industry trends.
- Performed keyword research to optimize content for SEO.
- Developed content for variety of topics, ranging from technical to lifestyle, for multiple websites.
- Increased brand visibility by consistently producing high-quality, SEO-optimized content.
Researcher (Part-Time/ On-call Via Upwork)
Upwork.com
03.2019 - 05.2019
- Primarily focused on task that involves researching company's, contact number, and email address
- Improved data accuracy by meticulously collecting and verifying research information.
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.
- Demonstrated strong multitasking abilities by juggling numerous tasks simultaneously without sacrificing quality or accuracy.
Virtual Assistant - Admin (Part-Time via Upwork)
03.2019 - 05.2019
- Basic admin tasks that include data entry, quality assurance and editing for real estate website
- Curating copy and captions to be posted in Pinterest
Report Compliance Assistant / Report Editor
InfoCredit Solutions Inc
07.2018 - 02.2019
- Assisted the project head with project budgeting, creation and planning to ensure that the projects stayed in line with the given proposals
- Communicated with the client for satisfactory services and other concerns
- Ensured adherence to company policies by conducting regular audits and inspections.
- Supported compliance team to maintain up-to-date documentation and records.
- Improved regulatory compliance by preparing detailed reports for management review.
- Conducted research on regulatory changes to support compliance initiatives.
- Improved process accuracy by reviewing compliance procedures and suggesting improvements.
- Assisted in tracking changes in regulations to keep compliance strategies current.
- Organized compliance workshops for educating staff on new policies and procedures.
- Maintained compliance database to ensure easy access to critical information.
Customer Service Representative
PETNET Inc.
07.2017 - 07.2018
- Assisted all clients and operations staffs through calls and email for all concerns and queries about Western Union
- Data input in a CRM for all concerns and queries about Western Union
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Business Administration major in Marketing Management
Polytechnic University of The Philippines - Santa Rosa Campus
Polytechnic University Of The Philippines01.2015
Skills
- Social Media Management
- Project Management
- File Management
- Calendar Management
- Content Management
- Content and Copywriting
- Email Management
- Customer support
- File organization
- Basic graphic design
- Website maintenance
- Calendar management
Tools Used
- Trello
- Canva
- Gsuite/ Outlook
- Hootsuite
- Amplifr
- Basic WordPress
- Mailchimp
- ClickUp
Timeline
General Virtual Assistant
Self-employeed
12.2021 - Current
Virtual Assistant
Arca Solutions
11.2020 - 12.2021
Digital Marketing Associate • Social Media Specialist
CixxFive
04.2020 - 09.2020
Virtual Assistant (Social Media ServicesVia Upwork
Upwork.com
07.2019 - 10.2019
Content Writer / Copywriter
Digsy
05.2019 - 08.2019
Virtual Assistant
Self Employed Services
03.2019 - 04.2020
Researcher (Part-Time/ On-call Via Upwork)
Upwork.com
03.2019 - 05.2019
Virtual Assistant - Admin (Part-Time via Upwork)
03.2019 - 05.2019
Report Compliance Assistant / Report Editor
InfoCredit Solutions Inc
07.2018 - 02.2019
Customer Service Representative
PETNET Inc.
07.2017 - 07.2018
Bachelor of Science - Business Administration major in Marketing Management
Polytechnic University of The Philippines - Santa Rosa Campus
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