Karolyn Llagas

I have five years of experience as a Customer Service Representative, with a specialized focus on high-level escalations. I worked on a dedicated team responsible for resolving complex customer complaints, addressing legal threats, and managing sensitive cases that required careful handling and compliance with company policies. My role involved liaising directly with legal, compliance, and executive teams to ensure accurate and timely responses. I also supported sponsorship inquiries and engaged with high-value clients, providing tailored service and maintaining brand integrity under pressure. My ability to remain calm, professional, and solution-focused in high-stakes situations has been key to de-escalating issues and preserving client relationships.

Top Performer from the account/team for two consecutive years.

Occupational Safety and Health Training