Summary
Overview
Work History
Education
Skills
Timeline
Generic
Karold  Candelario

Karold Candelario

Kalibo

Summary

Possesses positive attitude and committed in delivering best customer and business experience.

Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.

Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.

Energetic Manager dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.

Overview

15
15
years of professional experience

Work History

Patient Care Coordinator

HCMD
08.2023 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

Account Executive

EXL Philippines
02.2022 - Current
  • Company Overview: Aetna Insurance, CVS Corporation
  • Answering claims inquiries, processing appeals and provider follow-ups for additional information
  • Assist in benefits and coverage inquiries, processing reworks for larger groups
  • Maintain smooth flow of information or updates in all business developers
  • Develop outline of sales flow and development for the business
  • Suggest business improvement ideas for sales team
  • Point person of the executives for all information needed for the business
  • Submission of weekly reports and updates
  • Provide areas and concerns for discussion
  • Implement plans for work weeks ahead
  • Maintain good business relationship for the clients
  • Other tasks designated by the CEO and Operations Director
  • Help in the marketing contracts execution once signed
  • Monitoring of contract status and makes follow-up necessary
  • Contract amendments and changes on the dates to align with the execution
  • Posting proof of performance for vendor billings
  • Process owner for all credit memo requests
  • Billing updates and follow-ups for all marketing activities executed
  • Communicating with vendors for preferred month or dates their activities to be executed
  • Sending requests and reminders for materials needed on upcoming marketing activities for all vendors on the programs handled
  • Aetna Insurance, CVS Corporation

Secretary/ Manager

HJ Lumber and Hardware
05.2020 - 12.2021
  • Communicates with reseller for order status and serves as middle man for updates between end user and reseller

Sales Team Lead / Business Developer

SRB Cargo & Logistics
07.2019 - 09.2019

Marketing Admin

Ingram Micro Philippines
08.2017 - 01.2019

Customer Service Advisor

Ingram Micro Philippines
09.2012 - 08.2017
  • Assist customers on their orders by processing returns and claims
  • Assist customers on their promotional inquiries
  • Assist customers in placing their orders on the website, provide details available for products they want to purchase
  • Communicates with carriers on the status of order deliveries

Part time Tutorial Services

Private Professisonals
01.2016 - 02.2017

Sales Account Executives

OSRP, LLC (PC MALL)
10.2011 - 02.2012

Collection Care Representative

Convergys Corporation
09.2010 - 03.2011

Human Resources Asst. & Controller Officer

Genserve Solutions
09.2009 - 09.2010

Education

Bachelor in Science - Associate in Nursing

University of Perpetual Help
10.2005

Skills

  • English
  • Spanish
  • Email campaign
  • Marketing Admin
  • SEO
  • Sales
  • Business Developer
  • Inbound/outbound calls
  • Customer service
  • Organizational skills
  • HIPAA compliance
  • Critical thinking skills
  • Patient relations

Timeline

Patient Care Coordinator

HCMD
08.2023 - Current

Account Executive

EXL Philippines
02.2022 - Current

Secretary/ Manager

HJ Lumber and Hardware
05.2020 - 12.2021

Sales Team Lead / Business Developer

SRB Cargo & Logistics
07.2019 - 09.2019

Marketing Admin

Ingram Micro Philippines
08.2017 - 01.2019

Part time Tutorial Services

Private Professisonals
01.2016 - 02.2017

Customer Service Advisor

Ingram Micro Philippines
09.2012 - 08.2017

Sales Account Executives

OSRP, LLC (PC MALL)
10.2011 - 02.2012

Collection Care Representative

Convergys Corporation
09.2010 - 03.2011

Human Resources Asst. & Controller Officer

Genserve Solutions
09.2009 - 09.2010

Bachelor in Science - Associate in Nursing

University of Perpetual Help
Karold Candelario