Karl Vincent Raguindin
Graphic Artist
Tanay
Summary
Professional graphic artist skilled in creating visually compelling designs. Proven ability to drive creative projects from concept to completion, ensuring impactful results. Strong focus on collaborative efforts and adaptability to meet evolving project needs. Reliable and results-oriented with keen eye for aesthetics and innovation.
Overview
8
8
years of professional experience
Work History
Senior Graphic Artist
Upwork.com
08.2023 - Current
- Managed multiple projects simultaneously while maintaining strict deadlines and adhering to budget constraints.
- Streamlined design processes, resulting in improved efficiency and more timely project completion.
- Developed innovative logo concepts for new product launches, contributing to successful market introduction.
- Collaborated with marketing teams to develop visually appealing campaigns for increased brand recognition.
- Created compelling presentation templates for sales teams, helping them effectively communicate product benefits and features.
- Implemented design improvements for corporate websites, enhancing user experience and increasing web traffic.
Learning Services Learning Specialist
TELUS International Philippines
07.2021 - 06.2023
- Delivered personalized educational, behavioral, and emotional support to individual trainees to enable positive learning outcomes.
- Set up visual aids, equipment, and classroom displays to lesson delivery.
- Monitored trainees classroom and operations floor activities to promote student safety.
- Documented trainees behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Maintained inclusive learning environment to enable trainees to gain maximum benefit from lessons.
- Supported struggling trainees with targeted interventions, resulting in improved academic performance.
Technical Support Representative II
TELUS International Philippines
11.2019 - 07.2021
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Process Executive
Cognizant Technologies Solutions
11.2017 - 05.2018
- Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
- Investigated basic issues and escalated more complicated concerns.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
Experience Champion - CSR II
C3 Customer Contact Channels
06.2017 - 11.2017
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Air Traffic Control
Philippine State College of Aeronautics
Pasay, Metro Manila, Philippines 04.2001 -
Skills
Creative concept development
Color theory application
Public relations
Internal communications
Email marketing
Event execution
Speech writing
Event coordination
Crisis management
Timeline
Senior Graphic Artist
Upwork.com
08.2023 - Current
Learning Services Learning Specialist
TELUS International Philippines
07.2021 - 06.2023
Technical Support Representative II
TELUS International Philippines
11.2019 - 07.2021
Process Executive
Cognizant Technologies Solutions
11.2017 - 05.2018
Experience Champion - CSR II
C3 Customer Contact Channels
06.2017 - 11.2017
Bachelor of Science - Air Traffic Control
Philippine State College of Aeronautics
04.2001 -
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