Karlo Piñgol

Configure and manage MikroTik routers, routing, firewall policies, VPN connectivity, and WAN failover.

Implement and support secure VPN solutions including OpenVPN, WireGuard, and IPsec.

Managed system cybersecurity by implementing firewall, anti-virus software, and VPN solutions, significantly reducing exposure to cyber threats.

Support SD-WAN and dual-ISP connectivity initiatives to improve availability and resilience.

Administered and maintained enterprise network infrastructure to ensure seamless support for branch and department operations.

Manage Linux servers and AWS cloud-based network infrastructure.

Monitor network availability, troubleshoot connectivity and infrastructure incidents, and coordinate service restoration.

Monitor network performance indicators, diagnosing and resolving issues to minimise downtime.

Managed network infrastructure, including routers, switches, and firewalls, to maintain operational efficiency and security.

Maintain technical documentation and network records to support operational continuity and troubleshooting.

Installed hardware and software components to enhance network reliability.

Provided hardware and software support for branch users and department personnel.

Installed, configured, and maintained desktop computers, workstations, and peripheral devices.

Installed, configured, and maintained digital CCTV and IP camera systems, enhancing branch security and surveillance capabilities.

Installed, configured, and maintained bank premises alarm systems supporting physical security and branch protection.

Installed and maintained smart door lock and access-control systems for secured areas and bank facilities.

Diagnosed and resolved printer hardware, driver, and network connectivity issues.

Supported Windows operating systems, business applications, and user network connectivity.

Performed preventive maintenance and troubleshooting of IT and security equipment, ensuring reliability and reducing downtime.

Managed vendor relationships for technical support and equipment maintenance, facilitating timely service and support for branch operations.

Collaborated with team members to achieve target results.

Addressed customer complaints through effective communication and problem-solving techniques.

Maintained clean, safe working environments to eliminate accident risks.