Karl Josef Modesto
General Trias, Cavite
Summary
Dynamic Customer Happiness Expert with proven success at Circles.Life, leveraging technical troubleshooting and exceptional interpersonal skills to resolve complex issues and enhance customer satisfaction. Consistently exceeded service goals while supporting sales initiatives, showcasing expertise in customer relationship management and conflict resolution. Committed to driving growth and delivering outstanding service.
Overview
10
10
years of professional experience
Work History
Customer Happiness Expert - Level II
Circles.Life
Makati
07.2019 - 04.2025
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Customer Service Representative
Honcho
Pasay
01.2017 - 06.2019
- Took special orders in person and over telephone, generating additional revenue every month.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Chat Support Associate
Peak Outsourcing
Makati
05.2015 - 09.2016
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Supported sales team members to drive growth and development.
Education
Bachelor of Science - Nutrition And Food
Technological University of The Philippines
Metro Manila03-2015
Skills
- Technical troubleshooting
- Customer relationship management
- Sales support
- Data entry
Timeline
Customer Happiness Expert - Level II
Circles.Life
07.2019 - 04.2025
Customer Service Representative
Honcho
01.2017 - 06.2019
Chat Support Associate
Peak Outsourcing
05.2015 - 09.2016
Bachelor of Science - Nutrition And Food
Technological University of The Philippines
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