Karl Angelo B. Betoy
Science, Technology, Engineering, And Mathematics SHS Graduate
Blk 4 Lot 18 Kasoy St. Taytay, Province Of Rizal
Summary
Dynamic professional with a proven track record at Taskus, excelling in high-pressure environments. Recognized as a Subject Matter Expert, I leveraged effective communication skill not only to help customers and clients but to enhance teamwork and emotional intelligence in the workplace as well. Skilled in multitasking and troubleshooting, I consistently delivered exceptional service while training peers in product knowledge.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Drive Order Placer
Taskus
02.2024 - 04.2025
- Maintain Menu Familiarity to be able to accurately place the customer's order
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving order disputes.
- Promoted as one of Subject Matter Expert and was able to help other teammates in product knowledge and conduct product/merchant related trainings.
Healthcare Customer Service Representative
Concentrix
04.2022 - 09.2023
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Trained and Promoted as one of Resolution Specialist that Specialized in Resolving Claim Disputes and Complicated Issues.
Baker
Baker's Fair
11.2019 - 05.2020
- Worked passionately in customer service in a high-volume mall based bakery branch.
- Memorized store organization system, as well as special products and discounts, and directed customers to desired products that honed my multitasking skill by cooking/baking and assisting customers at the same time.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
Waiter
Jech Manpower Services
08.2017 - 07.2019
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Education
Senior High School Diploma - Science, Technology, Engineering, And Mathematics
Colegio De San Juan De Letran
151 Muralla Street Intramuros, Manila 06.2016 - 04.2018
High School Diploma -
Manila Cathedral School
287 Tayuman St, Tondo, Manila, Metro Manila 06.2012 - 03.2016
Skills
- Accuracy and precision
- Teamwork and collaboration
- Time management abilities
- Simple Troubleshooting
- Multitasking Abilities
- Effective communication
- Adaptability and flexibility
Additional Information
Character Reference:
- Richard Malubay (Manager at Jech Manpower Services)
+639109058761
- Rachel Marzo (Manager at Baker's Fair Divisoria Branch)
+639128179054
- Bhanana Lobres (Trainer at Concentrix)
+639772058382
- Victoria Dela Cruz (Team Leader at Taskus)
+639399003842
Timeline
Drive Order Placer
Taskus
02.2024 - 04.2025
Healthcare Customer Service Representative
Concentrix
04.2022 - 09.2023
Baker
Baker's Fair
11.2019 - 05.2020
Waiter
Jech Manpower Services
08.2017 - 07.2019
Senior High School Diploma - Science, Technology, Engineering, And Mathematics
Colegio De San Juan De Letran
06.2016 - 04.2018
High School Diploma -
Manila Cathedral School
06.2012 - 03.2016
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