Karla Monique Ramos

> Conducted scoping, planning, and risk assessments to mitigate potential obstacles in the project lifecycle, ensuring smooth transitions between phases and on time delivery for all ServiceNow tool enhancement requests

> Served as the POC of the operations team during the entire course of assigned projects relating to ServiceNow, addressing concerns and providing updates on progress.

> Developed and maintained strong relationships with clients, team members, and other stakeholders to foster a collaborative working environment.

> Main driver of projects, policy (T&E, IT, Procurement, Ethics and Compliance) updates, and upskilling programs for T&E members. A total of 9 FTE efficiencies were materialized through initiatives and projects.

> Responsible in coordinating Global SAP Concur Implementation. Manage to onboard in Concur a total of 17 countries in 1 year.

> Responsible in gathering local and specific information that will be embedded in the Concur set up (i.e., Workflow, local policies/legislations, system warnings).
> Assess and design SAP Concur services according to Vestas’ requirement or country specific local legislations. This includes creative design solutions for complex requirements.

> Initiated the review/analysis of Duplicate items not captured by the parameters set in Concur and provides proposal on how it will be improved based on the observations and findings found.

> Perform different reporting for audit requests and monthly reporting sent to internal stakeholders providing the information required by creating reports in the query studio of Concur.

> Involved in project initiated for Germany to address all the issues from the end-to-end process of employee expenditures. This includes from employees' submission of expenses to compliance checking (including tax requirements) until the postings of the transactions in the ERP system.

> Responsible for the audit review of employees' expenses in compliance to HR, IT, Contracts & Procurement, Global Corporate Card, Ethics & Compliance policies, country tax requirements.

> Managed audit requests from internal and external stakeholders