Karla Marie B. Monleon
Manila
Summary
My strong commitment to providing exceptional customer service leads me to excel in building positive relationships and resolving issues efficiently. By using my communication skills and empathizing with customers, I ensure that their needs are met with professionalism and care. Leveraging experience from various roles, I have honed my adaptability and problem-solving skills, making me a valuable asset in any customer-focused environment.
Overview
10
10
years of professional experience
4024
4024
years of post-secondary education
Work History
Senior Customer Service Representative
HCL Technologies Inc.
02.2022 - 12.2024
- Prior authorization review and submission to different insurance companies via portal or fax.
- Durable Medical Equipment Review
- Calling providers and patients to complete necessary medical records for authorization requests.
- Calling insurance companies to check the status of authorization requests.
- Taking orders, inputting them into our system, and providing patients with their order numbers and an approximate delivery date.
Blended Chat, Email & Voice Support
Sykes Asia Inc.
08.2021 - 02.2022
- The objective of this position is to offer support to shoppers on the ground and assist them with their customer's shopping.
- Include the ability to handle four shoppers simultaneously through chat conversation.
- This position also requires contact with the shopper's customers through email and outbound calls to resolve issues.
- Able to quickly respond to multiple customers at a time to help resolve and fix any problems.
Customer Service Representative
Inspiro Relia Inc.
02.2016 - 01.2020
- Answering approximately 200 inbound calls per day in a friendly and courteous manner.
- Warm or cold transfer the call to the right department.
- Checking internet and phone eligibility services.
- Taking orders, entering orders into our system, and providing customers with order numbers and estimated delivery dates.
- Making outbound customer calls to inform customers when there would be a delay in their delivery date or if there was an issue with payment processing.
Customer Service Representative - Local
Teleperformance Philippines
03.2015 - 01.2016
- On average, answering 40 inbound customer calls during a shift.
- Discussing billing issues with the customer and offering possible solutions.
- Providing information on additional products and services.
- Escalating customer calls to my supervisor if needed.
Education
College Undergraduate - Computer Science
Montessori Professional College Recto Branch
High School - Secondary Education
Manuel A. Roxas High School
Skills
Customer Service
Personal Information
- Place of birth: Manila
- Date of birth: 09/20/94
- Nationality: Filipino
Timeline
Senior Customer Service Representative
HCL Technologies Inc.
02.2022 - 12.2024
Blended Chat, Email & Voice Support
Sykes Asia Inc.
08.2021 - 02.2022
Customer Service Representative
Inspiro Relia Inc.
02.2016 - 01.2020
Customer Service Representative - Local
Teleperformance Philippines
03.2015 - 01.2016
College Undergraduate - Computer Science
Montessori Professional College Recto Branch
High School - Secondary Education
Manuel A. Roxas High School
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