Karla Marie Bausin
Ibaan, Province of Batangas
Summary
Dynamic professional with extensive experience in guest services and operations management. Committed to improving client experiences through innovative strategies and effective team collaboration. With expertise in customer service and administrative tasks to achieve quality outcome all the time.
Overview
10
10
years of professional experience
Work History
Guest Services Supervisor
Holland America Line
Seattle, Washington
02.2018 - 07.2020
- Led daily operations of guest services team, ensuring exceptional customer experiences on board.
- Trained and mentored new staff in service protocols and company standards.
- Developed and implemented strategies to improve guest satisfaction scores through feedback analysis.
- Coordinated with various departments to resolve guest inquiries and concerns efficiently.
- Managed scheduling and assignments for guest services personnel, optimizing workflow efficiency.
Administrative Assistant
Holland America Line
Seattle, Washington
06.2016 - 01.2018
- Prepared and organized documentation for ship arrivals and clearances.
- Managed office communications and correspondence, ensuring timely responses and professional presentation.
- Assisted in preparation of reports and presentations, ensuring accuracy and adherence to deadlines.
Guest Service Associate
Holland America Line
Seattle, Washington
02.2012 - 05.2016
- Delivered exceptional guest experiences through attentive service and personalized interactions.
- Managed guest inquiries, resolving issues promptly to enhance satisfaction and loyalty.
Guest Service Agent
Park Royal Hotel on Beachroad
Singapore, Singapore
05.2010 - 06.2011
- Managed guest check-in and check-out processes, ensuring smooth arrivals and departures.
- Addressed guest inquiries and resolved complaints promptly to enhance customer satisfaction.
- Coordinated room assignments and special requests to optimize guest experience during stays.
Education
Bachelor of Science - Cruiseline Management
Lyceum of The Philippines University
Batangas, Province Of Batangas, Philippines11-2009
High School Diploma -
Taysan Highschool And Child Development Center
Taysan, Province Of Batangas, Philippines04-2006
Skills
- Customer relationship management
- Operations management
- Administrative skills
- Strategic planning
- Booking systems
- Google workspace
Timeline
Guest Services Supervisor
Holland America Line
02.2018 - 07.2020
Administrative Assistant
Holland America Line
06.2016 - 01.2018
Guest Service Associate
Holland America Line
02.2012 - 05.2016
Guest Service Agent
Park Royal Hotel on Beachroad
05.2010 - 06.2011
Bachelor of Science - Cruiseline Management
Lyceum of The Philippines University
High School Diploma -
Taysan Highschool And Child Development Center