Karla Lyne Velasco
Sales Administrative Assistant
Blk 13 Lot 32 Ph 6 Mahogany St Pleasant Hills Subd City Of San Jose Del Monte Bulacan
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Medical Billing Supervisor
Avail BPO
Quezon City
09.2022 - 11.2023
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Kept high average of performance evaluations.
- Reviewed services rendered and completed to reconcile codes.
- Complied with HIPAA privacy and security regulations to protect patients' medical records and information.
- Submitted electronic and paper claims to insurance companies, Medicare and Medicaid to collect medical payments.
- Posted payments and collections on regular basis.
- Filed and updated patient information and medical records.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Sales Admin Coordinator, Caller
Acquire Asia Pacific
07.2021 - 08.2022
- I worked with one of the top high-rank TV Networks in Australia
- Coordinate with Sales Executive regarding deliverables
- Manage day-to-day tasks given by Sales Executive
- Entered data, generated reports, and produced tracking documents.
- Meeting Sales Executives with a certain projects/campaign
- Data Entry
- Keen to details as tasks is more on Revenue impacting
- Manages commercials that will be aired from certain clients
- Creating proposals from clients' parameters
Store, Manager
Nahipack Vape and Coffee Shop
03.2019 - 02.2022
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
E-commerce Virtual Assistant
ProTherapy Supplies
08.2020 - 03.2021
- In charge of phone calls from customer inquiries regarding orders and shipment.
- Outbound calls regarding follow-ups on the shipments and filing claims for lost and damaged items.
- In charge of emails and chat inquiries of the customers and vendors.
- Managing CRM Database of the customers
- Creating orders of the customer in the database
- Scheduling pick up for the orders
- Managing company's channels such as Etsy, Bonanza, Rakuten, Sears, and Newegg, Elastogel, and Saunders.
- Completed business correspondence, transcription, and data entry.
Fragrance Retail Specialist
Luxasia Incorporated
02.2017 - 12.2018
- Supervise of all Fragrance Advisors in all Non-SM accounts nationwide.
- Brand Fragrance Portfolio: Bvlgari, Calvin Klien, Davidoff, Chloe, Coach, Ferragamo, Dolce&Gabbana, Paco Rabbane, Prada and more.
- Monitoring Sales, ensuring quotas are all met, coordinating special events, and providing well-detailed reports on sales performance per brand.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prepared PowerPoint presentations and Word documents for sales presentations.
Provisioning Specialist
Acquire Asia Pacific
10.2014 - 10.2015
- A specialized trained agent responsible for raising service orders like electricity and gas connection, disconnection, repairs, and special request orders
- Makes calls to customers to update and follow up on their particular requests.
- Submit daily reports according to task accomplishments.
- Takes inbound calls to answer customer inquiries regarding any utilities (Electricity and Gas)-related concerns.
- Make outbound calls to the customer that needs to be disconnected/connected with their utilities
- Do an outbound call to make a follow-up on their payments.
Customer Service Representative
Aditya Birla Minacs
03.2013 - 10.2013
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
Sales Assistant
Beawmont Distribution
06.2008 - 04.2012
- Fielded customer questions to share information about products, availability, and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Science - Restaurant, Hotel and Restaurant Management
National College of Business And Arts
06.2004 - 05.2006
High School Diploma -
Francisco Homes College
04.2001 -
Skills
Accounts receivable management
Administrative support
Account management
Creative problem solving
Staff Management
Spreadsheet management
Office administration
Customer and client relations
Database administration
Records management
Inbound and outbound calling
Microsoft Office proficiency
Data verification
Timeline
Medical Billing Supervisor
Avail BPO
09.2022 - 11.2023
Sales Admin Coordinator, Caller
Acquire Asia Pacific
07.2021 - 08.2022
E-commerce Virtual Assistant
ProTherapy Supplies
08.2020 - 03.2021
Store, Manager
Nahipack Vape and Coffee Shop
03.2019 - 02.2022
Fragrance Retail Specialist
Luxasia Incorporated
02.2017 - 12.2018
Provisioning Specialist
Acquire Asia Pacific
10.2014 - 10.2015
Customer Service Representative
Aditya Birla Minacs
03.2013 - 10.2013
Sales Assistant
Beawmont Distribution
06.2008 - 04.2012
Bachelor of Science - Restaurant, Hotel and Restaurant Management
National College of Business And Arts
06.2004 - 05.2006
High School Diploma -
Francisco Homes College
04.2001 -