Karl Albert Eva
SAP Basis Operations Team Lead
Paranaque City
Summary
Quality-driven Operations Team Lead strictly adheres to both client-provided technical requirements and internal business goals. Balances project prioritization to fulfill both contractual obligations and internal revenue requirements. Provides foresight and management designed to result in satisfied customer bases and growing revenue figures.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Operations Team Lead
DXC Technology
Manila, Philippines
2020.02 - Current
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Multitasked and managed multiple deliverables and projects concurrently and facilitated use of SAP for enterprise resource planning.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Cultivated productive and safe atmosphere while supervising team of 20 employees
- Conducted root cause analysis in deficient areas to identify and resolve central issues
SAP Basis Specialist
PayMaya Philippines
Manila, Philippines
2019.04 - 2020.02
- Participated in system development life cycle from requirements analysis through system implementation.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
- Worked flexible hours; night, weekend, and holiday shifts
Senior SAP Basis Consultant
DXC Technology
Manila, Philippines
2014.12 - 2019.04
- Traveled to client locations to implement SAP solutions and offered post-installation support services.
- Solved functional and technical obstacles and worked closely with project team from different streams.
- Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.
IT Officer
SM Prime Holdings Inc.
Manila, Philippines
2012.10 - 2014.11
- Installed kernel upgrades per technical documentation guidelines, adhering to SAP's best practices.
- Integrated third-party software into SAP-based solutions and installations, verifying compatibility and interoperability.
- Performed quality assurance testing of new installations and recently updated software solutions, checking for functionality and compatibility issues.
IT Engineer
Amkor Technology Philippines
Manila, Philippines
2008.04 - 2012.10
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Solved functional and technical obstacles and worked closely with project team from different streams.
- Incorporated delivery requirements into planning of testing schedules.
Education
Bachelor of Science - Computer Engineering
De La Salle Lipa
1962 JP Laurel National Highway, Mataas Na Lupa 2003.06 - 2008.04
Skills
Technical Analysis
Leadership
Customer Relations
Troubleshooting skills
Operations monitoring
Technical knowledge
Certification
Microsoft Azure AZ 900
Timeline
Microsoft Azure AZ 900
2021-06
Operations Team Lead
DXC Technology
2020.02 - Current
SAP Basis Specialist
PayMaya Philippines
2019.04 - 2020.02
ITIL V3 Foundation
2015-07
Senior SAP Basis Consultant
DXC Technology
2014.12 - 2019.04
IT Officer
SM Prime Holdings Inc.
2012.10 - 2014.11
IT Engineer
Amkor Technology Philippines
2008.04 - 2012.10
Bachelor of Science - Computer Engineering
De La Salle Lipa
2003.06 - 2008.04