Karla Fyae Manantan
Manager
Urdaneta
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Manager
D.A.W Food Services
Urdaneta
12.2019 - Current
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Monitored expenditures to mitigate risk of overages.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Evaluated suppliers to maintain cost controls and improve operations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maintained professional, organized and safe environment for employees and patrons.
Customer Service Associate
AMMEX Isupport
Makati
07.2017 - 11.2019
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Offered basic technical support for clients on wide range of company products.
- Responded to customer calls and emails to answer questions about products and services.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Teletech
Pasay City
01.2015 - 02.2017
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Education
Bachelor of Arts - Hotel And Restaurant Management
Saint Louis College
San Fernando City, La Union 04.2009 - 04.2013
Skills
Staff Management
undefinedTimeline
Manager
D.A.W Food Services
12.2019 - Current
Customer Service Associate
AMMEX Isupport
07.2017 - 11.2019
Customer Service Representative
Teletech
01.2015 - 02.2017
Bachelor of Arts - Hotel And Restaurant Management
Saint Louis College
04.2009 - 04.2013
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