Karla Charissa Durias

• Provide exceptional customer support by assisting ClickFunnels users with technical issues, troubleshooting platform features, and resolving account concerns via email.
• Ensure customer satisfaction through effective communication, step-by-step guidance, and prompt solutions. Collaborate with internal teams to address escalations and improve the overall user experience.

• Answer incoming phone calls or chats from subscribers regarding account-related concerns, including billing, subscription plans, and account access.
• Troubleshoot streaming issues, app errors, and device compatibility concerns.
• Guide customers through basic technical steps to resolve issues.
• Achieve and maintain key performance indicators

• Oversee daily operations of various hotel departments
• Ensure cleanliness, functionality, and service standards are met in all areas.
• Address and resolve guest complaints promptly and professionally.
• Assist with guest inquiries, special requests, or issues.
• Schedule staff shifts and allocate responsibilities to ensure proper coverage.
• Monitor staff performance and provide constructive feedback.
• Assist in financial reporting, including occupancy rates, revenue, and expenses.
• Address operational challenges quickly to minimize guest disruptions.
• Handle emergencies and unexpected situations efficiently.
• Collect and analyze guest feedback to identify areas for improvement.

• Place outbound calls to customers to interact with them and identify their needs or issues, promote new products and services.
• Help customers set up and troubleshoot the products, address their questions, concerns, and complaints.

▪ Answer incoming phone calls from pharmacies regarding the prescription processing of patients.
▪ Achieve and maintain key performance indicators.

▪ Answer incoming phone calls from insurance members regarding benefits and eligibility, billing
and payments, authorizations for treatment, etc.
▪ Achieve and maintain key performance indicators

• Answer incoming phone calls from providers, hospitals, and doctor's office for authorizations requests/inquiry.
• Review patient's medical history and insurance coverage for approval
• Achieve and maintain key performance indicators.