Microsoft Office (Visio, Powerpoint, Excel)
Karla Catte Angat
Business Process Specialist
Quezon City, Metro Manila
Summary
Results-driven Business Process Specialist with 4 years of experience in optimizing workflows, improving operational efficiency, and leading cross-functional initiatives. Proficient in Lean Six Sigma, process mapping, and data analysis. Seeking to contribute strategic process improvement expertise in a forward-thinking organization.
Overview
5
5
years of professional experience
19
19
years of post-secondary education
4
4
Certifications
Work History
Business Process Specialist
Majent Group of Companies
10.2022 - Current
- Assist in proactively assessing business processes as well as responding to situations that arise with an action plan where needed.
- Provides support to the network with concise and well thought guidance releases that can be understood and enforced with ease.
- Assist in liaising relevant departments in assigned business units to identify each player’s role in policy formation and incorporates those responsibilities into a clear, comprehensive, and concise process flow/policy.
- Assist in the promotion of system and process development by ensuring that development opportunities and activities are made available.
- Assist in streamlining and development of specific systems, processes, and policies – departmental and interdepartmental.
- Perform research and development activities on current retail trends and practices.
- Assist in development and implementation of programs and standards (Customer Service and Operations related), relative to excellent and outstanding service.
Document Controller
Papercon Phils Inc.
04.2021 - 10.2022
- Maintain and updates records of all official documentation including standardized procedures. This includes storing and verification.
- Ensures effective implementation of document control processes and accurate records of all documents.
- Ensures that all checklists used in production are up to date and still in use.
- Ensures compliance and accurate processing of licenses and renewal for environmental permit and licenses.
- Assists QMS head during audit certification.
- Creates certificates of Inspections for outgoing deliveries.
- Receives all incoming raw materials for non-conformity.
Safety Officer
Papercon Phils Inc.
04.2021 - 10.2022
- Ensures all safety procedures are in line with OSH.
- Monitors safety in the facility.
- Reports on any unsafety practices to management.
Logistics Planner
Union Global Corp.
10.2020 - 03.2021
- Allocate trucking deliveries and generate DR and SI Metro Manila Deliveries.
- Follow-up deliveries and monitor all actual deliveries.
- Responsible for checking and allocating stocks to serve for company clients.
Education
Bachelor of Science - Industrial Engineering
Technological Institute of The Philippines
Quezon City, Metro Manila, Philippines 04.2001 - 03.2020
Skills
Attentive
Highly motivated
Resourceful
Honest
Fast learner
Workflow optimization
Process updates
Lean six sigma
Problem-solving
Problem-solving abilities
Multitasking Abilities
Decision-making
Certification
Excel Skills for Business: Intermediate II, Macquarie University – Coursera, 07/01/20, https://www.coursera.org/account/accomplishments/certificate/897C3A53QY99
Software
Minitab
LucidChart
CRM
Timeline
Business Process Specialist
Majent Group of Companies
10.2022 - Current
Document Controller
Papercon Phils Inc.
04.2021 - 10.2022
Safety Officer
Papercon Phils Inc.
04.2021 - 10.2022
Logistics Planner
Union Global Corp.
10.2020 - 03.2021
Bachelor of Science - Industrial Engineering
Technological Institute of The Philippines
04.2001 - 03.2020