Karla Camille Veridiano
Dasmarinas, Province Of Cavite
Summary
Results-driven and enhance learning skills with strong organizational and communication skills. Proven ability to handle transactions accurately and efficiently while maintaining positive customer experience. Adapting quickly to new environments, and collaborating with diverse teams to achieve organizational or company goals.
Overview
15
15
years of professional experience
Work History
Customer Service Cashier
South City Hospital and Medical Center Inc.
05.2023 - 09.2024
- Processed patient transactions efficiently using electronic payment systems.
- Assisted patients with inquiries, providing accurate information and support.
- Maintained a clean and organized cash handling area to ensure operational efficiency.
- Collaborated with healthcare staff to streamline patient check-in processes.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Resolved customer complaints promptly, enhancing overall patient satisfaction.
- Disburse professional fee of doctors for in and out patients, answering phone queries for the Follow-up of checks of doctors and patient refunds
- Posting updated report collection to the Business office department.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
Customer Service Representative
Teleperformance
01.2023 - 03.2023
- Resolved customer inquiries efficiently through multiple channels, ensuring high satisfaction levels.
- Receive reported fraud transactions then, validating and submitted documents.
- Sending emails and notifications to customers or merchants relating to their accounts reported transactions was validated as fraud.
- Sending email notification to customers regarding of their rebills if the reported transactions was validated and checked.
- Sending email notification to merchants regarding to the reported transaction validated and sending cashback reports.
- Provided product information and support, guiding customers through troubleshooting processes.
- Collaborated with team members to enhance service delivery and share best practices.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Demonstrated adaptability by learning company systems and processes quickly to enhance service delivery.
- Investigated and resolved customer inquiries and complaints quickly.
- Streamlined communication processes by implementing effective CRM tools for better tracking and resolution of customer issues.
Cashier Hospital
South City Hospital and Medical Center Inc.
12.2019 - 11.2022
- Assisted in training new staff on cashier procedures and system usage.
- Monitored inventory levels, reporting shortages to management for timely restocking.
- Maintained compliance with hospital policies and safety regulations during transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Received payments of hospital bills in/out-patients and issue corresponding Official Receipt based on the statement of accounts.
- Recording and issuing petty cash
- Disburse payments of hospital accounts to supplier asking official receipt for such payment/ accounts and professional fee of doctors
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain a clean and organized workspace.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other staff when needed, showcasing versatility within the department environment.
Cashier Helper
D3 General Store
03.2015 - 10.2018
- Assisted customers with product inquiries and transactions, ensuring a positive shopping experience.
- Operated cash register efficiently, processing payments accurately and swiftly.
- Maintained clean and organized checkout area, enhancing store appearance and customer satisfaction.
- Collaborated with team members to manage stock levels and restock shelves as needed.
- Monitored inventory for discrepancies, reporting issues to management for resolution.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Upheld high standards of personal hygiene and appearance consistent with company policies.
- Assisted in restocking shelves when required, contributing to the overall store organization and availability of products for purchase.
- Assisted customers with bagging groceries, leading to a more efficient and pleasant shopping experience.
- Proactively identified counterfeit bills or suspicious transactions, protecting the financial security of the business.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
Central Supply Clerk
De La Salle University Medical Center
12.2012 - 05.2013
- Managed inventory control and supply organization for efficient access to medical supplies.
- Coordinated distribution of essential materials to various departments, ensuring timely delivery.
- Implemented quality assurance protocols to maintain compliance with health regulations and standards.
- Trained new staff on central supply procedures and established best practices for inventory management.
- Developed streamlined workflows that enhanced supply chain efficiency within the medical center.
- Collaborated with purchasing department to forecast supply needs based on departmental requirements.
- Complied with regulatory requirements, conducting routine audits on stored materials'' expiration dates and disposing of expired supplies properly.
- Optimized storage space utilization, routinely reorganizing supplies to maximize available room.
- Contributed to patient safety with strict adherence to sterilization procedures for reusable equipment.
- Improved overall efficiency, maintaining a clean and organized central supply area for easy access to essential items.
- Facilitated smooth departmental operations through effective communication with nursing staff and other hospital personnel regarding supply needs and availability.
Clerical Election Assistant
Office of the Commission in Election
04.2009 - 05.2009
- Coordinated voter registration processes to ensure compliance with election laws and regulations.
- Assisted in managing polling locations, facilitating efficient operations on election day.
- Trained and supervised volunteers, enhancing team performance and service delivery.
- Developed and implemented outreach strategies to increase community engagement in elect
- Developed training materials to enhance staff knowledge of operational standards and safety guidelines.
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Filled out timesheets and paperwork according to identified requirements.
Education
Bachelor of Science - Business Administration And Management
University of Perpetual Help System DALTA
Bacoor, Province Of Cavite, Philippines04-2010
Skills
- Reliability and punctuality
- Multitasking and organization
- Adaptability and flexibility
- Honest and dependable
- Team collaboration
- Customer service
Timeline
Customer Service Cashier
South City Hospital and Medical Center Inc.
05.2023 - 09.2024
Customer Service Representative
Teleperformance
01.2023 - 03.2023
Cashier Hospital
South City Hospital and Medical Center Inc.
12.2019 - 11.2022
Cashier Helper
D3 General Store
03.2015 - 10.2018
Central Supply Clerk
De La Salle University Medical Center
12.2012 - 05.2013
Clerical Election Assistant
Office of the Commission in Election
04.2009 - 05.2009
Bachelor of Science - Business Administration And Management
University of Perpetual Help System DALTA