Karla Rosales

Established own business working with clients and small business owners abroad in setting up their teams from recruitment to training.

• HR coordinator - facilitating new hire onboarding process and employee exit; preparing contracts
• Managed full cycle of recruiting, hiring, and onboarding new employees.
• Collaborated with senior management to align HR initiatives with organizational goals.
• Optimized onboarding processes for new employees, ensuring seamless integration into their roles from day one.
• Developed metrics-driven performance appraisal systems, enabling objective evaluation of employee performance and identification of areas for improvement or growth opportunities.
• Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
• Conducted thorough job analyses to develop accurate and detailed job descriptions for new hires.

• Manage a group of 12-17 team members for Australian and European operations in Claims team and deliver reports and team updates to internal group members and shareholders
• Conduct final interview in recruitment process for internal and external candidates
• Build workforce schedule for phone time for a staff of 20
• Manage claims processes involving motor products, from lodgment to settlement and handle escalations and complaints from external customers
• Improve team performance and individual scores through quality audit, effective coaching, Agile meeting

• Provide customer support for clients in the credit card product line
• Assist customers on financial matters relating to their credit card billing, transactions and online access to their bank accounts
• Activate credit cards and offer additional products from partner companies

• Resolve billing concerns over the phone for customers in the U.S
• Deliver excellent customer service for an internet service provider