Karla Flores
City Of San Jose Del Monte, Bulacan
Summary
Dynamic and results-oriented professional with extensive experience in translation and training roles, notably at Cleverpro Consulting and StarTek. Excelled in enhancing document readability and boosting training engagement through innovative techniques. Skilled in bilingual communication and cross-functional collaboration, significantly improving customer satisfaction and knowledge dissemination.
Overview
20
20
years of professional experience
Work History
Translator
Cleverpro Consulting
01.2015 - 09.2024
- Translated documents from Filipino to English.
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
HCS Coordinator
Teletech - Novaliches
01.2013 - 12.2014
Product Trainer
StarTek
06.2009 - 12.2013
- Trained internal subject matter experts who then provided localized support in their respective regions or departments, expanding knowledge dissemination throughout the organization.
- Implemented gamification elements into training courses that boosted engagement levels while reinforcing key concepts effectively.
- Facilitated cross-functional collaboration between teams such as marketing and engineering during product launch preparation phases, ensuring smooth rollouts with minimal issues.
- Stayed current on industry trends, attending conferences and workshops to refine skills and incorporate new techniques into existing training programs.
Technical Support Representative
Teletech - Novaliches
06.2004 - 06.2009
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
Bachelor of Arts - Communication Arts
University of The East
Manila03-2002
Skills
- Fluent in Filipino and English
- Strong vocabulary skills
- Verbal and written communication
- Research
Timeline
Translator
Cleverpro Consulting
01.2015 - 09.2024
HCS Coordinator
Teletech - Novaliches
01.2013 - 12.2014
Product Trainer
StarTek
06.2009 - 12.2013
Technical Support Representative
Teletech - Novaliches
06.2004 - 06.2009
Bachelor of Arts - Communication Arts
University of The East
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