Overview
Work History
Education
Skills
References
Timeline
Generic

Karla Colinares

CSR / Fraud Analyst
Muntinlupa

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Teleperfomance Philippines
2 2014 - 02.2018


  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Assists with basic troubleshooting whenever they have issues on their handset.
  • Subject Matter Expert March 2016 - September 2016 . Taking escalations and Supervisor Calls.

Author Operations and Services

SPI Global
02.2018 - 05.2018

Screening Management Support

Visa Philippines
05.2018 - Current
  • Handling and reviewing multiple global ecommerce.
  • Analyzing customer's information and history.
  • Assessing fraud patterns and risk to the orders and making sure that those patterns will be escalated and reported.


Education

Muntinlupa Business Highschool

Information Communication Technology - undefined

International Electronics and Technical Institute

Skills

Customer Service Expertundefined

References

  • Angelo I. Marquez, Visa, Former Supervisor in Teleperformance, +639176542612
  • Peter Jordan Soriano, Visa, Team Leader, +639173030561

Timeline

Screening Management Support

Visa Philippines
05.2018 - Current

Author Operations and Services

SPI Global
02.2018 - 05.2018

Customer Service Representative

Teleperfomance Philippines
2 2014 - 02.2018

Muntinlupa Business Highschool

Information Communication Technology - undefined

International Electronics and Technical Institute

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Karla ColinaresCSR / Fraud Analyst