Karla Colinares
CSR / Fraud Analyst
Muntinlupa
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Teleperfomance Philippines
2 2014 - 02.2018
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Assists with basic troubleshooting whenever they have issues on their handset.
- Subject Matter Expert March 2016 - September 2016 . Taking escalations and Supervisor Calls.
Author Operations and Services
SPI Global
02.2018 - 05.2018
Screening Management Support
Visa Philippines
05.2018 - Current
- Handling and reviewing multiple global ecommerce.
- Analyzing customer's information and history.
- Assessing fraud patterns and risk to the orders and making sure that those patterns will be escalated and reported.
Education
Muntinlupa Business Highschool
Information Communication Technology - undefined
International Electronics and Technical Institute
Skills
Customer Service Expert
References
- Angelo I. Marquez, Visa, Former Supervisor in Teleperformance, +639176542612
- Peter Jordan Soriano, Visa, Team Leader, +639173030561
Timeline
Screening Management Support
Visa Philippines
05.2018 - Current
Author Operations and Services
SPI Global
02.2018 - 05.2018
Customer Service Representative
Teleperfomance Philippines
2 2014 - 02.2018
Muntinlupa Business Highschool
Information Communication Technology - undefined
International Electronics and Technical Institute