Karisma Gahoy
Makati
Summary
As an ambitious and hardworking individual, I handle multiple tasks on a daily basis competently, working well under pressure. I would welcome the opportunity to discuss my sustainability in more details.
Overview
7
7
years of professional experience
Work History
Interconnect Processor
Clearsource BPO
03.2022 - 11.2024
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
Operations CSR 2
Telus International Philippines
09.2021 - 03.2022
- Answering approximately 70 inbound customer calls per day in a friendly and courteous manner
- Acted professionally and patiently when addressing negative customer feedback
Customer Service Representative
CONCENTRIX DAKSH PHILIPPINES
08.2017 - 08.2021
- Answered an average of 85 emails per day for the unsatisfied customers
- Making outbound customer calls to inform the customers to upload their missing documents
- Solved challenging situations according to the company guidelines and policies
Education
OFFICE MANAGEMENT - GRADUATE
LA VERDAD CHRISTIAN COLLEGE
03.2017
Skills
- Proficient in Microsoft office
- Self motivated
- Detail oriented
Personal Information
Date of Birth: 04/24/83
Workshopsandseminarsattended
- Emergency preparedness and awareness seminar (UNTV NEWS AND RESCUE)
- SABRAS PROFICIENCY AND CONSULTANCY ENGLISH CENTER
Timeline
Interconnect Processor
Clearsource BPO
03.2022 - 11.2024
Operations CSR 2
Telus International Philippines
09.2021 - 03.2022
Customer Service Representative
CONCENTRIX DAKSH PHILIPPINES
08.2017 - 08.2021
OFFICE MANAGEMENT - GRADUATE
LA VERDAD CHRISTIAN COLLEGE
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