Karilagan Selda
BAGUIO CITY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
CSR, Sales
FOUNDEVER (SITEL)
10.2022 - 09.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed cancellations, collecting payments and refunds in accordance with account policy.
- pricing
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about sizing, accessories, and merchandise care.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Engaged with customers to effectively build rapport and lasting relationships.
CSR, Sales
SITEL (SEARS ACCOUNT)
04.2017 - 12.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to effectively build rapport and lasting relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Updated account information to maintain customer records.
CSR, Sales
SITEL
09.2016 - 12.2017
- Managed returns, exchanges and refunds in accordance with store policy.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
No Degree - CARE GIVING
MMS-DTCC
BAGUIO CITY 01.2015
Skills
- Product or Service] Expertise
- Shipment Processing
- Customer Buying Habits
- B2B Sales and Service
- Promotional Campaigns
- Effective Customer Communication
- Special Requests
- Website Navigation
- Positive Rapport-Building
- Processing Customer Requests
- Upselling
- Client Rapport-Building
- Web Support
- Claims Investigations
Timeline
CSR, Sales
FOUNDEVER (SITEL)
10.2022 - 09.2023
CSR, Sales
SITEL (SEARS ACCOUNT)
04.2017 - 12.2019
CSR, Sales
SITEL
09.2016 - 12.2017
No Degree - CARE GIVING
MMS-DTCC
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