Karen Vince Basco
Senior Process Executive
Calamba,LAG
Summary
Dynamic process executive with proven adaptability and problem-solving skills. Experienced in fast-paced environments, excelling in teamwork and customer service to enhance client satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Senior Process Executive
Cognizant Technologies Solutions
Taguig, Metro Manila, Philippines
07.2025 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Technical Support Representative - QuickBooks
FoundEver Asia Inc.
Muntinlupa, Metro Manila
10.2022 - 05.2025
• Guided users through software setup and customization processes to enhance QuickBooks functionality.
• Diagnosed complex QuickBooks Desktop errors to restore software functionality, enhancing user productivity and reducing repeat support requests.
• Also guided customers in processing their Payroll and taxes and filing tax forms directly to IRS.
Junior High School Math Teacher
Liceo De Cabuyao
Cabuyao, Province Of Laguna, Philippines (Remote)
08.2020 - 06.2022
- Utilized innovative teaching methods and technology to foster a dynamic learning environment for diverse learners.
Education
Secondary Education Major in Mathematics
City College of Calamba
Calamba, Province Of Laguna, Philippines12-2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
Timeline
Senior Process Executive
Cognizant Technologies Solutions
07.2025 - Current
Technical Support Representative - QuickBooks
FoundEver Asia Inc.
10.2022 - 05.2025
Junior High School Math Teacher
Liceo De Cabuyao
08.2020 - 06.2022
Secondary Education Major in Mathematics
City College of Calamba