Karen Vince Basco
Senior Process Executive
Calamba,LAG
Summary
Dynamic process executive with proven adaptability and problem-solving skills. Experienced in fast-paced environments, excelling in teamwork and customer service to enhance client satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Senior Process Executive
Cognizant Technologies Solutions
07.2025 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Technical Support Representative - QuickBooks
FoundEver Asia Inc.
10.2022 - 05.2025
• Guided users through software setup and customization processes to enhance QuickBooks functionality.
• Diagnosed complex QuickBooks Desktop errors to restore software functionality, enhancing user productivity and reducing repeat support requests.
• Also guided customers in processing their Payroll and taxes and filing tax forms directly to IRS.
Junior High School Math Teacher
Liceo De Cabuyao
08.2020 - 06.2022
- Utilized innovative teaching methods and technology to foster a dynamic learning environment for diverse learners.
Education
Secondary Education Major in Mathematics
City College of Calamba
Calamba, Province Of Laguna, Philippines12-2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
Timeline
Senior Process Executive
Cognizant Technologies Solutions
07.2025 - Current
Technical Support Representative - QuickBooks
FoundEver Asia Inc.
10.2022 - 05.2025
Junior High School Math Teacher
Liceo De Cabuyao
08.2020 - 06.2022
Secondary Education Major in Mathematics
City College of Calamba