Karen Shane Pancrudo
Cagayan De Oro, Province Of Misamis Oriental,MSR
Overview
5
5
years of professional experience
Work History
Phonipino
Customer Service Representative
03.2020 - 09.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
Graphics Gadget Store
Audit Staff
08.2021 - 10.2021
- Assisted in the preparation of clear and concise audit reports detailing findings, conclusions, and recommendations for management review.
- Computing their financial management.
- Prepared working papers, reports and supporting documentation for audit findings.
VIP Rysan's Payment Center
Store Clerk
06.2022 - 12.2024
- Bills Payment, Utility Bills Payment, GCash Cash In/Cash Out
- Printing Services, ID Lamination
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Bugo National High School
Cagayan De Oro, Misamis Oriental 04.2001 -
No Degree - Information Technology
Adamson University
San Marcelino St, Ermita, Manila, Metro Manila 04.2001 -
No Degree - Caregiver
Bright Horizons Caregiver Training Hub And Technic
Zone 6 Reyes Subdivision,Cagayan De Oro City 04.2001 -
Timeline
VIP Rysan's Payment Center
Store Clerk
06.2022 - 12.2024
Graphics Gadget Store
Audit Staff
08.2021 - 10.2021
Phonipino
Customer Service Representative
03.2020 - 09.2020
High School Diploma -
Bugo National High School
04.2001 -
No Degree - Information Technology
Adamson University
04.2001 -
No Degree - Caregiver
Bright Horizons Caregiver Training Hub And Technic
04.2001 -