Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Karen Michelle Prado

Karen Michelle Prado

Quezon City, Metro Manila

Summary

Dedicated professional with a strong foundation in customer service and financial support, demonstrating a proven track record of enhancing customer experiences. Expertise as a Barista includes crafting high-quality beverages, ensuring customer satisfaction, and efficiently managing daily café operations. Results-driven approach complemented by a solid financial background in handling transactions, maintaining accurate records, and delivering reliable administrative support. Committed to fostering positive interactions and driving operational excellence in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Barista

Royal Caribbean International
02.2024 - Current
  • Worked on registers daily to authorize returns and exchanges, and audit receipts.
  • Maintained strong and understanding of company values and customer needs, responding quickly to complex requests in fast-paced environment.
  • Used knowledge of drink formulas and training skills to provide quality coffee and beverages every shift.
  • Strong communication skills.

Assistant Financial Accountant

Norwegian Cruise Line (CF Sharp Inc.)
07.2023 - 09.2023
  • Manage the Onboard Credit Desk during service hours and at embarkation, as required.
  • Collect guest credit card registrations and handle changes in credit cards and/or method of payment.
  • Accept, verify and record guest cash deposits, where applicable
  • Credit card processing, including obtaining manual authorizations.
  • Update Daily Revenue Summary and distribute to applicable ship management and/or shoreside operations.

Barista

Norwegian Cruise Line (CF Sharp Inc.)
03.2022 - 07.2023
  • Worked on registers daily to authorize returns and exchanges, and audit receipts.
  • Maintained strong and understanding of company values and customer needs, responding quickly to complex requests in fast-paced environment.
  • Used knowledge of drink formulas and training skills to provide quality coffee and beverages every shift.
  • Strong communication skills.

Reservations Sales Specialist

IHG Hotels and Resorts
07.2021 - 11.2021
  • Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
  • Processing payments and sending confirmation details to customers.
  • Sorting out any issues that may arise with bookings or reservations.
  • Selling and promoting reservation services.
  • Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.

Travel Associate

IGT Solutions
05.2021 - 07.2021
  • Book flight tickets, answer customer queries and complaints.
  • Answers routine service calls and logs them as appropriate on the computer system.
  • Explains all benefits, services and claims/reimbursement procedures.
  • Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff.

Barista

Starbucks Coffee
04.2016 - 05.2021
  • Worked on registers daily to authorize returns and exchanges, and audit receipts.
  • Maintained strong and understanding of company values and customer needs, responding quickly to complex requests in fast-paced environment.
  • Used knowledge of drink formulas and training skills to provide quality coffee and beverages every shift.
  • Strong communication skills.

Education

Bachelor of Science - Tourism Management

World City Colleges
06.2019

Bachelor of Science - Tourism Management

Far Eastern University
03.2013

Skills

  • Skilled at prioritizing tasks simultaneously
  • Self-sufficient
  • Service excellence
  • Effective team contributor
  • Skilled at making informed decisions
  • Service excellence commitment
  • Attention to detail
  • Team leadership

Certification

  • Certified Global Coffee Master September 2018
  • Certified Barista Trainer November 2018
  • Partner of the Quarter February 2017

Timeline

Barista

Royal Caribbean International
02.2024 - Current

Assistant Financial Accountant

Norwegian Cruise Line (CF Sharp Inc.)
07.2023 - 09.2023

Barista

Norwegian Cruise Line (CF Sharp Inc.)
03.2022 - 07.2023

Reservations Sales Specialist

IHG Hotels and Resorts
07.2021 - 11.2021

Travel Associate

IGT Solutions
05.2021 - 07.2021

Barista

Starbucks Coffee
04.2016 - 05.2021

Bachelor of Science - Tourism Management

Far Eastern University

Bachelor of Science - Tourism Management

World City Colleges

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Karen Michelle Prado