Karen Mae Navarra
Iloilo City, Province Of Iloilo
Summary
Detail-oriented professional with expertise in customer service and event organizing. Proven ability to design creative concepts and ensure client satisfaction in banquet coordination.
Results-driven hospitality professional with extensive experience in event coordination and culinary arts. Known for strong attention to detail and ability to enhance guest satisfaction through effective service delivery.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Stylist
Palacios Events Styling Services
Pavia, Province Of Iloilo, Philippines
04.2025 - Current
- Designed and implemented creative event styling concepts for diverse client needs.
- Trained junior stylists on best practices in styling techniques and client engagement.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Designed customized floral arrangements for various events, ensuring client satisfaction and adherence to themes.
Waitress and Waitress Supervisor
MC's Catering Services
Iloilo City, Province Of Iloilo, Philippines
08.2022 - 04.2025
- Supervised daily operations of waitstaff, ensuring high-quality service and customer satisfaction.
- Cleaned and organized kitchen stations to promote team efficiency.
- Responded to customer requests for products, services, and company information.
- Inspected dishes and utensils for cleanliness.
- Trained new staff on operational procedures, enhancing team performance and service consistency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Enhanced event satisfaction by setting up venues according to specific client requests.
Graduate Student Intern
Smallville 21 Hotel
Mandurriao, Iloilo City
03.2022 - 06.2022
- Coordinated with housekeeping to ensure room readiness and adherence to quality standards.
- Managed guest inquiries through various communication channels, resolving issues promptly.
- Assisted in menu presentation and explained daily specials to enhance customer engagement.
- Maintained cleanliness and organization of dining areas, adhering to health standards.
- Prepared and organized ingredients for daily kitchen operations.
- Maintained cleanliness and organization of kitchen workstations.
- Operated kitchen equipment including ovens, mixers, and slicers efficiently.
- Participated in training sessions to enhance culinary skills and techniques.
Education
Bachelor of Science - Hospitality Management Major in Culinary Art
Iloilo Science And Tecnology University
Barotac Nuevo, Province Of Iloilo, Philippines07-2022
Skills
- Customer service
- Creative thinking
- Multitasking and organization
- Fashion knowledge
- Banquet coordination
- Table Skirting
- Event Organizing
- Room Cleaning and Bed Making
Certification
- Food and Beverage Services NC II ( April 1, 2022)
- Certificate of Outstanding Student ON-THE-TRANING Smallville 21 Hotel for the year 2022
Languages
English
Intermediate (B1)
Timeline
Stylist
Palacios Events Styling Services
04.2025 - Current
Waitress and Waitress Supervisor
MC's Catering Services
08.2022 - 04.2025
Graduate Student Intern
Smallville 21 Hotel
03.2022 - 06.2022
Bachelor of Science - Hospitality Management Major in Culinary Art
Iloilo Science And Tecnology University