Karen Lou Bondoc Dayrit
Magalang, Province Of Pampanga
Summary
- I am currently looking for a full-time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively.
- To acquire a challenging career with a solid company utilizing the opportunity to offer proven and developing skills within the company.
- To acquire a challenging position in an environment where I can best utilize my Skills and Experience while enhancing the company's productivity and reputation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Process Associate
TATA CONSULTANCY SERVICES
04.2017 - 05.2023
- Assisted Field Office with inquiries regarding employee paychecks, deductions, and other related issues, providing clear and concise communication.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Utilized CRM software to track customer interactions, ensuring accurate documentation of all correspondence for future reference.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Collaborated with team members for enhanced process efficiency and productivity.
Retention Specialist
TELETECH INC.
07.2013 - 05.2014
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
Customer Service Representative
TELETECH INC.
03.2012 - 12.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Fraud Prevention Specialist
IQOR PHILS.
02.2010 - 11.2011
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
Education
Associate in Computer Accounting - Accounting
AMA Computer Learning Center
Angeles City, Pampanga04.2010
Skills
- Dispute Resolution
- Call Management
- Problem-Solving
- Multitasking
- Quality Assurance
- Attention to Detail
- Task Prioritization
- Teamwork and Collaboration
- Reliability
- Customer Relationship Management
- Performance Metrics
- Customer Service
References
- Jessa Mae Santos, TATA Consultancy Services /Team Leader, 09173052184
- Armin David, TATA Consultancy Services /Operations Manager, 09927513820
Certificatelicense
- Licensed Financial Advisor - Sunlife of Canada Phils.
- Xero Advisor
Certification
- Licensed Financial Advisor - November 2023 to present.
Timeline
Process Associate
TATA CONSULTANCY SERVICES
04.2017 - 05.2023
Retention Specialist
TELETECH INC.
07.2013 - 05.2014
Customer Service Representative
TELETECH INC.
03.2012 - 12.2012
Fraud Prevention Specialist
IQOR PHILS.
02.2010 - 11.2011
Associate in Computer Accounting - Accounting
AMA Computer Learning Center
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