Karen Joy Cenarillos
Admin Associate / Reception
Pasay City
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
8
8
years of professional experience
13
13
years of post-secondary education
Work History
Admin Associate / Receptionist
SAFEWAY PHILTECH INC. ( SL Temps )
Bonifacio Global City
09.2023 - 01.2024
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Updating Daily productivity and Incident report .
- Updating Shell Fleet and Shuttle Tracker.
- Creating Powerpoint presentation for Training Room reservations for a day.
- Releasing of Access Badge, ID and HMOS.
- Processing of Client, Vendor Work permits and Gate pass.
- Daily Monitoring of Shuttle and Parking requests.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Routed incoming mail and messages to relevant personnel without delay.
Admin /Receptionist
DEI PROPERTIES INC. (8 Princeton Building Management Corporation.), Makati City.
Makati City
02.2018 - 09.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Entertaining Walk Ins , online and phon call inquiries of perspective Tenants.
- Recording Monthly rental and utility payments.
- Preparing Client Reservation and Move In documents.
- Create and Prepare Client Lease contract .
- Assist Tenant during their Move in .
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Restaurant Team Member
KFC - Waltermart Makati
Makati City
02.2016 - 11.2017
- Cultivated warm relationships with regular customers.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Operated register to process payments and collect cash payment for order totals.
- Prepared food orders, cooking on grill and operating fry station.
- Supported sales efforts by suggestively upselling food items and increasing check averages.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used proper techniques to prepare food and ingredients.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
Administrative Intern
ASYA DESIGN PARTNERS INC., Pasay City
Pasay City
11.2016 - 01.2017
- Sorted mail and dispersed to correct departments and employees.
- Answered incoming phone calls pleasantly directed calls to appropriate personnel.
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Maintained tidy and professional office space to give positive first impression to visitors.
Education
- Elementary Graduate
Maricaban Elementary School
Maricaban, Pasay City 06.2003 - 03.2009
High School Diploma -
Pasay City East High School
Malibay, Pasay City 06.2009 - 03.2013
Bachelor of Science - Business Administration - Marketing Management
City University of Pasay
Pasay City 06.2013 - 04.2017
Skills
Customer/Client relations
Character Reference
* Mrs. Irma Jose
- Admin Associate / Safeway Philtech Inc.
* Ms. Regina Grace Palma
- Leasing Officer / DEI Properties Inc.
* Mrs. Florence Lintag
- Restaurant General Manager / KFC
Karen Joy V. Cenarillos
Applicant
Timeline
Admin Associate / Receptionist
SAFEWAY PHILTECH INC. ( SL Temps )
09.2023 - 01.2024
Admin /Receptionist
DEI PROPERTIES INC. (8 Princeton Building Management Corporation.), Makati City.
02.2018 - 09.2023
Administrative Intern
ASYA DESIGN PARTNERS INC., Pasay City
11.2016 - 01.2017
Restaurant Team Member
KFC - Waltermart Makati
02.2016 - 11.2017
Bachelor of Science - Business Administration - Marketing Management
City University of Pasay
06.2013 - 04.2017
High School Diploma -
Pasay City East High School
06.2009 - 03.2013
- Elementary Graduate
Maricaban Elementary School
06.2003 - 03.2009