COOKING AND BAKING
KAREN INGRID SISON
CUSTOMER SERVICE REPRESENTATIVE
BACOOR CITY, CAVITE
Summary
Knowledgeable and dedicated individual with extensive experience in manufacturing industry mainly in packaging materials. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
MK SLIDER PHILIPPINES CORPORATION
DASMARIÑAS CITY, CAVITE
06.2019 - Current
- Handled 50 customer inquiries per day. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided primary customer support to hundred customers in various areas in Luzon and Metro Manila. Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes. Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives. Updated account information to maintain customer records.
OFFICER
NAVAL SHIPYARD, PHILIPPINE NAVY
Cavite City, Cavite
04.2016 - 08.2018
- Administrative Officer, Naval Shipyard Support Group (NSSG)
- ( Jan 2018 – Aug 2018 )
- • Prepare and maintain bills and orders for the organization and administration of unit. Assign personnel to department and other sections or offices.
- • Attend to the morale, discipline, welfare and privileges as well as problems of employees.
- • Coordination and handling of activities of military and civilian travel.
- • Processing and endorsement of all communications, messages, orders and other correspondence which are of concern to the unit or to any individual person.
- Administrative Officer, Ships Repair Facility Cavite (SRFC)
- ( Jan 2017 – Dec 2017 )
- Providing central administrative services to facilities, including records, disposition, communications, central files, registered publications, correspondence and other central administrative services.
- Maintaining and submitting monthly to Commanding Officer, SRFC, journal containing records of personnel reporting for duty and detachment of Officer.
- Coordinating with different division and/or office heads relative to personnel matters for effective administrative control and supervision.
- Providing advice and assistance to management and employees on matters concerning administration of uniform application of existing laws and rules.
- Officer-in-Charge, Admin and Tariff Branch, Planning Division, SRFC
- (April 2016 – Jan 2017 )
- Providing administrative services to the branch such as the production, reproduction, maintenance and updating of records, dispositions, communications, central files, registered publications, correspondence and administrative reports.
- Coordinating with different divisions and/or office heads on matters pertaining to personnel policies.
- Providing counsel and assistance to personnel on matters concerning their conduct, benefits, personal advancement, and career in the government service.
Engine Cadet
TCM TSAKOS MARITIME PHILIPPINES INC.
INTRAMUROS, MANILA
08.2008 - 05.2010
- Performed daily engine performance tests and routines to monitor and take timely action for non-compliant readings.
- Checked, tested and maintained automatic controls and alarm systems. Operated engine room equipment, main engines and paralleling of diesel generators.
- Performed preventive maintenance on lube oil purifiers, air compressors, sanitation systems to avoid deficiencies and failures.
- Maintained shipboard steam propulsion plant, associated auxiliary machinery, electrical generators.
Education
Bachelor of Science - MARINE ENGINEERING
MARITIME ACADEMY OF ASIA AND THE PACIFIC
MARIVELES, BATAAN 04.2006 - 07.2011
Skills
Flexible and Adaptable
Interests
READING
TRAVEL
Timeline
Customer Service Representative
MK SLIDER PHILIPPINES CORPORATION
06.2019 - Current
OFFICER
NAVAL SHIPYARD, PHILIPPINE NAVY
04.2016 - 08.2018
Engine Cadet
TCM TSAKOS MARITIME PHILIPPINES INC.
08.2008 - 05.2010
Bachelor of Science - MARINE ENGINEERING
MARITIME ACADEMY OF ASIA AND THE PACIFIC
04.2006 - 07.2011
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