Guesty
KAREN GRACE M. FAELDONEA
Davao City
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
24
24
years of professional experience
Work History
Guest Experience – Phone Support
Roami | Ildar Ventures
06.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Success Associate
Onerent Business Solutions, Inc.
10.2018 - 06.2020
- Developed personalized customer success plans to enhance client engagement and satisfaction.
- Collaborated with cross-functional teams to resolve client issues and optimize service delivery.
- Improved customer satisfaction by quickly addressing and resolving concerns with products or services.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
Fashion Consultant/CSR
Offsourcing Phils., Inc.
07.2014 - 06.2018
- Provided training sessions for junior consultants, improving team effectiveness and client satisfaction.
- Built strong client relationships through exceptional service and tailored fashion advice, fostering loyalty.
- Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes, and accessories.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and backed up other customer service managers.
Secretary (Aroma – Sequoia)
Sunlife Financial - Davao
07.2012 - 11.2013
- Coordinated office operations, enhancing workflow efficiency and communication among departments.
- Managed scheduling and calendar for executives, ensuring optimal time management and prioritization of tasks.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Assisted in preparing reports and presentations, contributing to effective decision-making processes.
- Oversaw compliance with company policies, ensuring adherence to regulatory requirements in documentation processes.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
Managing Supervisor
JS Cellshop
10.2011 - 06.2012
- Developed strong relationships with key clients, fostering trust and long-term partnerships.
- Led process improvement initiatives for streamlined operations, resulting in reduced costs and increased output.
- Conducted regular performance evaluations for direct reports, providing constructive feedback and actionable steps for improvement.
- Improved client satisfaction through effective communication, timely project completion, and consistent followup.
- Streamlined internal processes for increased efficiency, implementing new project management tools.
- Delivered top-notch customer service experiences by addressing concerns promptly and finding solutions suited to individual needs.
Call Center Agent
Global Connect eSolutions
02.2010 - 06.2010
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
Customer Service Representative/Call Center Agent
FCC Virtual Business Center
11.2006 - 05.2008
Associate Professional Medical Representative
PROHEALTH PHARMA, Phils.
10.2003 - 01.2005
- Company Overview: Coverage areas: South Cotabato and Tacurong City
Department Receptionist/Secretary Radiology/Ultrasound Department
DOCTORS’ CLINIC & HOSPITAL, Inc.
09.2002 - 01.2003
Department Receptionist/Secretary Radiology/Ultrasound Department
SOCOMEDICS Clinic
04.2002 - 01.2003
Family Service Representative
MAXI VISION Co-ACA Video (Matina Branch)
07.2001 - 10.2001
Education
Bachelor of Arts - Communication Arts
ATENEO de DAVAO UNIVERSITY
10.2001
Skills
- Customer Service (Communication Skills)
- Computer Skills & Keyboarding
- Interpersonal (People Skills)
- Telephone Etiquette
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Attention to detail
- Flexible and adaptable
- Multitasking
- Excellent communication
- Calm under pressure
- Active listening
References
Personal and Professional references available upon request.
Software
Breezeway
Lynx
Enso Connect
Track
Streamline
Timeline
Guest Experience – Phone Support
Roami | Ildar Ventures
06.2020 - Current
Customer Success Associate
Onerent Business Solutions, Inc.
10.2018 - 06.2020
Fashion Consultant/CSR
Offsourcing Phils., Inc.
07.2014 - 06.2018
Secretary (Aroma – Sequoia)
Sunlife Financial - Davao
07.2012 - 11.2013
Managing Supervisor
JS Cellshop
10.2011 - 06.2012
Call Center Agent
Global Connect eSolutions
02.2010 - 06.2010
Customer Service Representative/Call Center Agent
FCC Virtual Business Center
11.2006 - 05.2008
Associate Professional Medical Representative
PROHEALTH PHARMA, Phils.
10.2003 - 01.2005
Department Receptionist/Secretary Radiology/Ultrasound Department
DOCTORS’ CLINIC & HOSPITAL, Inc.
09.2002 - 01.2003
Department Receptionist/Secretary Radiology/Ultrasound Department
SOCOMEDICS Clinic
04.2002 - 01.2003
Family Service Representative
MAXI VISION Co-ACA Video (Matina Branch)
07.2001 - 10.2001
Bachelor of Arts - Communication Arts
ATENEO de DAVAO UNIVERSITY
Similar Profiles
Claudia Castellanos EspinosaClaudia Castellanos Espinosa
Operations Specialist at RoamiOperations Specialist at Roami
Hemal ShahHemal Shah
Project Manager at Pratham Ventures in collaboration with Syncoro VenturesProject Manager at Pratham Ventures in collaboration with Syncoro Ventures
Ege AğcaEge Ağca
Venture Capital Associate at twozero Ventures - Techone VC - Logo VenturesVenture Capital Associate at twozero Ventures - Techone VC - Logo Ventures
Dante RollonDante Rollon
Fitter Machinist at Wilhelmsen Smith bell manning IncFitter Machinist at Wilhelmsen Smith bell manning Inc
Jaime Cabanit JrJaime Cabanit Jr
Homebased Sales Manager/ Virtual Assistant at Oxford and Regent Street IncHomebased Sales Manager/ Virtual Assistant at Oxford and Regent Street Inc