Pipedrive
Karen Gail Belangel
Executive Assistant
Lubao
Summary
Versatile professional with extensive experience across various industries. Driven to make a meaningful impact in the workplace and contribute knowledge and skills. Embraces opportunities for growth and learning, immersing in different practices to build a solid career foundation. Committed to making valuable contributions to the success of any organization.
Overview
8
8
years of professional experience
Work History
Executive Assistant
Academy of Entrepreneurs
10.2023 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Facilitated training and onboarding for incoming office staff.
Sr. Quality Evaluator
Concentrix Daksh Services Philippines
10.2022 - 04.2023
- Reduced customer complaints by conducting regular audits and addressing identified issues proactively.
- Collaborated with cross-functional teams to ensure consistent quality standards across all departments.
- Achieved higher levels of customer satisfaction through meticulous attention to detail during evaluations and timely resolution of concerns.
- Served as a subject matter expert on various aspects of quality assurance within the organization, providing guidance when needed for decision-making purposes.
- Leveraged data-driven insights from evaluation findings to develop targeted solutions for recurring problems or inefficiencies in call handling
Chief of Operations Chief Financial Officer
ALPHA Entertainment Management Corporation
12.2021 - 08.2022
E-Sports Team Manager for ML:BB
ALPHA Esports Management and Development
02.2021 - 12.2021
Freelance/Part-time English Tutor
Unhoop Philippines
11.2020 - 11.2021
Junior Audit Associate - CAU Cluster
BDO - Roxas Cruz Tagle & Co.
11.2019 - 11.2020
Learning Apprentice - Learning & Development Team Quality Assurance Apprentice
Sitel Philippines
08.2018 - 11.2019
Customer Service Representative
Sitel Philippines
10.2016 - 08.2018
Customer Care Representative for Bell Canada - TV Uno
Sitel Philippines
6 2015 - 11.2015
Education
Bachelor of Science - Accounting
04.2001 -
Skills
Excellent Oral and Written Communication Skills
Responsible enough to finish an assigned task before the given deadline
Could work with grace under pressure
Proven adaptability to differing cultural and business environment
Excellent Knowledge on Microsoft and Non-Microsoft Based programs (Word, Excel, Powerpoint, Canva, Photoshop, etc)
Has knowledge and skills to lead a group of people
Executive Support
Information confidentiality
Quality Control
Meticulous attention to detail
Time Management
Documentation and Recordkeeping
Personal Information
- Age: 29 years old
- Date of Birth: 06/24/95
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Iglesia Ni Cristo
Software
Google Suite
Microsoft
Trello
Asana
Timetree
SAP
Canva
Awards
- College Scholar, College of Business Administration, 2011-2012, 2012-2013
- Asian Young Inventors Exhibition 2014 - BRONZE Medalist, Kuala Lumpur Convention Center, Kuala Lumpur, Malaysia, 05/08/14 - 05/10/14
References
- Mrs. Marvie Luz Castilla-Mendoza, Operations Manager - Sitel Philippines, +639176204859
- Al Nimrad Bonganay, Learning Specialist - Sitel Philippines, +639292713682
Timeline
Executive Assistant - Academy of Entrepreneurs
10.2023 - Current
Sr. Quality Evaluator - Concentrix Daksh Services Philippines
10.2022 - 04.2023
Chief of Operations
Chief Financial Officer - ALPHA Entertainment Management Corporation
12.2021 - 08.2022
E-Sports Team Manager for ML:BB - ALPHA Esports Management and Development
02.2021 - 12.2021
Freelance/Part-time English Tutor - Unhoop Philippines
11.2020 - 11.2021
Junior Audit Associate - CAU Cluster - BDO - Roxas Cruz Tagle & Co.
11.2019 - 11.2020
Learning Apprentice - Learning & Development Team
Quality Assurance Apprentice - Sitel Philippines
08.2018 - 11.2019
Customer Service Representative - Sitel Philippines
10.2016 - 08.2018
New Era University - Bachelor of Science, Accounting
04.2001 -
Customer Care Representative for Bell Canada - TV Uno - Sitel Philippines
6 2015 - 11.2015