Pipedrive
Karen Gail Belangel
Executive Assistant
Lubao
Summary
Versatile professional with extensive experience across various industries. Driven to make a meaningful impact in the workplace and contribute knowledge and skills. Embraces opportunities for growth and learning, immersing in different practices to build a solid career foundation. Committed to making valuable contributions to the success of any organization.
Overview
8
8
years of professional experience
Work History
Executive Assistant
Academy of Entrepreneurs
10.2023 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Facilitated training and onboarding for incoming office staff.
Sr. Quality Evaluator
Concentrix Daksh Services Philippines
10.2022 - 04.2023
- Reduced customer complaints by conducting regular audits and addressing identified issues proactively.
- Collaborated with cross-functional teams to ensure consistent quality standards across all departments.
- Achieved higher levels of customer satisfaction through meticulous attention to detail during evaluations and timely resolution of concerns.
- Served as a subject matter expert on various aspects of quality assurance within the organization, providing guidance when needed for decision-making purposes.
- Leveraged data-driven insights from evaluation findings to develop targeted solutions for recurring problems or inefficiencies in call handling
Chief of Operations Chief Financial Officer
ALPHA Entertainment Management Corporation
12.2021 - 08.2022
E-Sports Team Manager for ML:BB
ALPHA Esports Management and Development
02.2021 - 12.2021
Freelance/Part-time English Tutor
Unhoop Philippines
11.2020 - 11.2021
Junior Audit Associate - CAU Cluster
BDO - Roxas Cruz Tagle & Co.
11.2019 - 11.2020
Learning Apprentice - Learning & Development Team Quality Assurance Apprentice
Sitel Philippines
08.2018 - 11.2019
Customer Service Representative
Sitel Philippines
10.2016 - 08.2018
Customer Care Representative for Bell Canada - TV Uno
Sitel Philippines
6 2015 - 11.2015
Education
Bachelor of Science - Accounting
04.2001 -
Skills
Excellent Oral and Written Communication Skills
Personal Information
- Age: 29 years old
- Date of Birth: 06/24/95
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
- Religion: Iglesia Ni Cristo
Software
Google Suite
Microsoft
Trello
Asana
Timetree
SAP
Canva
Awards
- College Scholar, College of Business Administration, 2011-2012, 2012-2013
- Asian Young Inventors Exhibition 2014 - BRONZE Medalist, Kuala Lumpur Convention Center, Kuala Lumpur, Malaysia, 05/08/14 - 05/10/14
References
- Mrs. Marvie Luz Castilla-Mendoza, Operations Manager - Sitel Philippines, +639176204859
- Al Nimrad Bonganay, Learning Specialist - Sitel Philippines, +639292713682
Timeline
Executive Assistant - Academy of Entrepreneurs
10.2023 - Current
Sr. Quality Evaluator - Concentrix Daksh Services Philippines
10.2022 - 04.2023
Chief of Operations
Chief Financial Officer - ALPHA Entertainment Management Corporation
12.2021 - 08.2022
E-Sports Team Manager for ML:BB - ALPHA Esports Management and Development
02.2021 - 12.2021
Freelance/Part-time English Tutor - Unhoop Philippines
11.2020 - 11.2021
Junior Audit Associate - CAU Cluster - BDO - Roxas Cruz Tagle & Co.
11.2019 - 11.2020
Learning Apprentice - Learning & Development Team
Quality Assurance Apprentice - Sitel Philippines
08.2018 - 11.2019
Customer Service Representative - Sitel Philippines
10.2016 - 08.2018
New Era University - Bachelor of Science, Accounting
04.2001 -
Customer Care Representative for Bell Canada - TV Uno - Sitel Philippines
6 2015 - 11.2015
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