To seek a career that helps this world become a better place, in where I can also enhance my skills, broaden my knowledge and be professionally and globally competitive.
Overview
7
7
years of professional experience
Work History
Guest Service Assistant
Philippine AIR ASIA
Pasay
01.2022 - Current
Verified passenger documents, including passports, visas, and IDs.
Cross-checked reservations and issued boarding passes efficiently.
Managed boarding and deplaning processes to ensure smooth transitions.
Assisted guests with special needs, enhancing overall travel experience.
Tagged checked luggage and enforced carry-on size and weight regulations.
Service Ambassador
Newport World Resorts (Resorts World)
Pasay
12.2021 - 05.2022
Greeted and assisted guests on casino floor, providing friendly and professional support.
Addressed inquiries regarding slot machines, game rules, and promotions.
Explained player loyalty card usage and related systems.
Resolved guest complaints promptly or escalated to supervisor when necessary.
Processed and verified jackpot payouts and hand pays accurately.
Monitored slot machines for proper functioning, troubleshooting minor technical issues.
Enforced gaming regulations while maintaining security presence on gaming floor.
Maintained cleanliness of slot machine area and assisted with promotional events.
Slots Assistant
Newport World Resorts (Resorts World)
Pasay
02.2020 - 09.2020
Assisted guests on casino floor, ensuring professionalism and friendliness at all times.
Addressed inquiries related to slot machines, game rules, and ongoing promotions.
Explained functionality of player loyalty cards and associated systems.
Processed jackpot payouts and hand pays accurately and efficiently.
Resolved guest complaints promptly or escalated issues as needed for swift resolution.
Monitored assigned areas to ensure optimal functioning of slot machines.
Maintained cleanliness and order in slot machine area, supporting promotional events effectively.
KYC Customer Service Representative
Grab Holdings Inc.
Makati
10.2019 - 12.2019
Served as primary contact for customers during onboarding and account-opening processes.
Collected, reviewed, and verified identification documents including passports and utility bills.
Requested additional information from customers to clarify documentation when necessary.
Performed due diligence checks on new and existing clients per KYC policies.
Conducted risk assessments to classify clients as low, medium, or high risk.
Reviewed customer data against internal and external databases for compliance verification.
Reported suspicious activity or inconsistencies to compliance or legal teams.
Maintained accurate customer records, ensuring secure storage for audit readiness.
Project Coordinator (Part Timer)
MRX Booth Fabrication
Parañaque
01.2019 - 12.2019
Coordinated project timelines and schedules for multiple fabrication tasks.
Assisted in managing project documentation and communication between teams.
Organized materials and resources for various booth fabrication projects.
Facilitated meetings to discuss project updates and team collaboration.
Monitored inventory levels and placed orders for necessary supplies.
Supported the implementation of quality control procedures during production.
Maintained detailed records of project progress and changes in scope.
Office Intern
Philippine Airlines Inflight Center
Parañaque
01.2019 - 03.2019
Conducted market research and created content to support marketing initiatives.
Executed daily office tasks, including data entry and document organization.
Managed email correspondence and phone communications to maintain efficiency.
Scheduled meetings and organized meeting rooms for optimal functionality.
Maintained databases and spreadsheets in Microsoft Excel for accurate tracking.
Assisted departmental projects, focusing on recruitment and employee record management.
Compiled data from industry trend research for reports and presentations.
Facilitated inter-departmental communication to enhance collaboration.
Attached and Un Assign at Philippine Air Force Personnel Management Office, Philippine Air ForceAttached and Un Assign at Philippine Air Force Personnel Management Office, Philippine Air Force