Karen Crizia Maceda
Pasay
Summary
To seek a career that helps this world become a better place, in where I can also enhance my skills, broaden my knowledge and be professionally and globally competitive.
Overview
7
7
years of professional experience
Work History
Guest Service Assistant
Philippine AIR ASIA
Pasay
01.2022 - Current
- Verified passenger documents, including passports, visas, and IDs.
- Cross-checked reservations and issued boarding passes efficiently.
- Managed boarding and deplaning processes to ensure smooth transitions.
- Assisted guests with special needs, enhancing overall travel experience.
- Tagged checked luggage and enforced carry-on size and weight regulations.
Service Ambassador
Newport World Resorts (Resorts World)
Pasay
12.2021 - 05.2022
- Greeted and assisted guests on casino floor, providing friendly and professional support.
- Addressed inquiries regarding slot machines, game rules, and promotions.
- Explained player loyalty card usage and related systems.
- Resolved guest complaints promptly or escalated to supervisor when necessary.
- Processed and verified jackpot payouts and hand pays accurately.
- Monitored slot machines for proper functioning, troubleshooting minor technical issues.
- Enforced gaming regulations while maintaining security presence on gaming floor.
- Maintained cleanliness of slot machine area and assisted with promotional events.
Slots Assistant
Newport World Resorts (Resorts World)
Pasay
02.2020 - 09.2020
- Assisted guests on casino floor, ensuring professionalism and friendliness at all times.
- Addressed inquiries related to slot machines, game rules, and ongoing promotions.
- Explained functionality of player loyalty cards and associated systems.
- Processed jackpot payouts and hand pays accurately and efficiently.
- Resolved guest complaints promptly or escalated issues as needed for swift resolution.
- Monitored assigned areas to ensure optimal functioning of slot machines.
- Maintained cleanliness and order in slot machine area, supporting promotional events effectively.
KYC Customer Service Representative
Grab Holdings Inc.
Makati
10.2019 - 12.2019
- Served as primary contact for customers during onboarding and account-opening processes.
- Collected, reviewed, and verified identification documents including passports and utility bills.
- Requested additional information from customers to clarify documentation when necessary.
- Performed due diligence checks on new and existing clients per KYC policies.
- Conducted risk assessments to classify clients as low, medium, or high risk.
- Reviewed customer data against internal and external databases for compliance verification.
- Reported suspicious activity or inconsistencies to compliance or legal teams.
- Maintained accurate customer records, ensuring secure storage for audit readiness.
Project Coordinator (Part Timer)
MRX Booth Fabrication
Parañaque
01.2019 - 12.2019
- Coordinated project timelines and schedules for multiple fabrication tasks.
- Assisted in managing project documentation and communication between teams.
- Organized materials and resources for various booth fabrication projects.
- Facilitated meetings to discuss project updates and team collaboration.
- Monitored inventory levels and placed orders for necessary supplies.
- Supported the implementation of quality control procedures during production.
- Maintained detailed records of project progress and changes in scope.
Office Intern
Philippine Airlines Inflight Center
Parañaque
01.2019 - 03.2019
- Conducted market research and created content to support marketing initiatives.
- Executed daily office tasks, including data entry and document organization.
- Managed email correspondence and phone communications to maintain efficiency.
- Scheduled meetings and organized meeting rooms for optimal functionality.
- Maintained databases and spreadsheets in Microsoft Excel for accurate tracking.
- Assisted departmental projects, focusing on recruitment and employee record management.
- Compiled data from industry trend research for reports and presentations.
- Facilitated inter-departmental communication to enhance collaboration.
Education
Bachelor of Science - Tourism Management
Colegio De San Juan De Letran
Intramuros, Manila01-2019
High School Diploma -
Philippine Women's University
Taft Avenue, Malate, Manila01-2015
Skills
- Document verification
- Reservation management
- Guest assistance
- Risk assessment
- Compliance verification
- Customer relationship management
- Sabre
- Amadeus
- Navitaire
Timeline
Guest Service Assistant
Philippine AIR ASIA
01.2022 - Current
Service Ambassador
Newport World Resorts (Resorts World)
12.2021 - 05.2022
Slots Assistant
Newport World Resorts (Resorts World)
02.2020 - 09.2020
KYC Customer Service Representative
Grab Holdings Inc.
10.2019 - 12.2019
Project Coordinator (Part Timer)
MRX Booth Fabrication
01.2019 - 12.2019
Office Intern
Philippine Airlines Inflight Center
01.2019 - 03.2019
Bachelor of Science - Tourism Management
Colegio De San Juan De Letran
High School Diploma -
Philippine Women's University