Summary
Overview
Work History
Education
Skills
Timeline
Generic
Karen Crizia Maceda

Karen Crizia Maceda

Pasay

Summary

To seek a career that helps this world become a better place, in where I can also enhance my skills, broaden my knowledge and be professionally and globally competitive.

Overview

7
7
years of professional experience

Work History

Guest Service Assistant

Philippine AIR ASIA
Pasay
01.2022 - Current
  • Verified passenger documents, including passports, visas, and IDs.
  • Cross-checked reservations and issued boarding passes efficiently.
  • Managed boarding and deplaning processes to ensure smooth transitions.
  • Assisted guests with special needs, enhancing overall travel experience.
  • Tagged checked luggage and enforced carry-on size and weight regulations.

Service Ambassador

Newport World Resorts (Resorts World)
Pasay
12.2021 - 05.2022
  • Greeted and assisted guests on casino floor, providing friendly and professional support.
  • Addressed inquiries regarding slot machines, game rules, and promotions.
  • Explained player loyalty card usage and related systems.
  • Resolved guest complaints promptly or escalated to supervisor when necessary.
  • Processed and verified jackpot payouts and hand pays accurately.
  • Monitored slot machines for proper functioning, troubleshooting minor technical issues.
  • Enforced gaming regulations while maintaining security presence on gaming floor.
  • Maintained cleanliness of slot machine area and assisted with promotional events.

Slots Assistant

Newport World Resorts (Resorts World)
Pasay
02.2020 - 09.2020
  • Assisted guests on casino floor, ensuring professionalism and friendliness at all times.
  • Addressed inquiries related to slot machines, game rules, and ongoing promotions.
  • Explained functionality of player loyalty cards and associated systems.
  • Processed jackpot payouts and hand pays accurately and efficiently.
  • Resolved guest complaints promptly or escalated issues as needed for swift resolution.
  • Monitored assigned areas to ensure optimal functioning of slot machines.
  • Maintained cleanliness and order in slot machine area, supporting promotional events effectively.

KYC Customer Service Representative

Grab Holdings Inc.
Makati
10.2019 - 12.2019
  • Served as primary contact for customers during onboarding and account-opening processes.
  • Collected, reviewed, and verified identification documents including passports and utility bills.
  • Requested additional information from customers to clarify documentation when necessary.
  • Performed due diligence checks on new and existing clients per KYC policies.
  • Conducted risk assessments to classify clients as low, medium, or high risk.
  • Reviewed customer data against internal and external databases for compliance verification.
  • Reported suspicious activity or inconsistencies to compliance or legal teams.
  • Maintained accurate customer records, ensuring secure storage for audit readiness.

Project Coordinator (Part Timer)

MRX Booth Fabrication
Parañaque
01.2019 - 12.2019
  • Coordinated project timelines and schedules for multiple fabrication tasks.
  • Assisted in managing project documentation and communication between teams.
  • Organized materials and resources for various booth fabrication projects.
  • Facilitated meetings to discuss project updates and team collaboration.
  • Monitored inventory levels and placed orders for necessary supplies.
  • Supported the implementation of quality control procedures during production.
  • Maintained detailed records of project progress and changes in scope.

Office Intern

Philippine Airlines Inflight Center
Parañaque
01.2019 - 03.2019
  • Conducted market research and created content to support marketing initiatives.
  • Executed daily office tasks, including data entry and document organization.
  • Managed email correspondence and phone communications to maintain efficiency.
  • Scheduled meetings and organized meeting rooms for optimal functionality.
  • Maintained databases and spreadsheets in Microsoft Excel for accurate tracking.
  • Assisted departmental projects, focusing on recruitment and employee record management.
  • Compiled data from industry trend research for reports and presentations.
  • Facilitated inter-departmental communication to enhance collaboration.

Education

Bachelor of Science - Tourism Management

Colegio De San Juan De Letran
Intramuros, Manila
01-2019

High School Diploma -

Philippine Women's University
Taft Avenue, Malate, Manila
01-2015

Skills

  • Document verification
  • Reservation management
  • Guest assistance
  • Risk assessment
  • Compliance verification
  • Customer relationship management
  • Sabre
  • Amadeus
  • Navitaire

Timeline

Guest Service Assistant

Philippine AIR ASIA
01.2022 - Current

Service Ambassador

Newport World Resorts (Resorts World)
12.2021 - 05.2022

Slots Assistant

Newport World Resorts (Resorts World)
02.2020 - 09.2020

KYC Customer Service Representative

Grab Holdings Inc.
10.2019 - 12.2019

Project Coordinator (Part Timer)

MRX Booth Fabrication
01.2019 - 12.2019

Office Intern

Philippine Airlines Inflight Center
01.2019 - 03.2019

Bachelor of Science - Tourism Management

Colegio De San Juan De Letran

High School Diploma -

Philippine Women's University
Karen Crizia Maceda