Karen Claire Manuel
Puerto Princesa City, Province Of Palawan
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Secretary
Brenikish Ticketing Office
03.2019 - 01.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Customer Service Representative
Jollibee Foods Corporations
08.2016 - 01.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor of Science - Nursing
Holy Trinity University
Puerto Princesa City, Province Of Palawan, PhilippinesNo Degree - Virtual Assistant Course
Great Way Freelancing Academy And Agency
Puerto Princesa City, Province Of Palawan, Philippines04.2022
High School Diploma -
Holy Trinity University
Puerto Princesa City, Province Of Palawan, Philippines05.2019
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Appointment Scheduling
Timeline
Secretary
Brenikish Ticketing Office
03.2019 - 01.2024
Customer Service Representative
Jollibee Foods Corporations
08.2016 - 01.2018
Bachelor of Science - Nursing
Holy Trinity University
No Degree - Virtual Assistant Course
Great Way Freelancing Academy And Agency
High School Diploma -
Holy Trinity University
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