Hi, I’m
Karen B. Manaloto
Makati City
Summary
Dynamic Sales Associate with extensive experience at Bank of the Philippine Islands, excelling in customer service and relationship building. Proven ability to enhance customer satisfaction and retention through effective problem-solving and teamwork. Skilled in upselling techniques, driving revenue growth while maintaining high performance metrics. Outgoing and goal-oriented professional dedicated to delivering exceptional service.
Overview
23
years of professional experience
Work History
Bank of the Philippine Islands
Sales Associate
2022.01 - 2025.06 (3 education.years_Label & 5 education.months_Label)
Bank of the Philippine Islands
Sales Associate
2018.07 - 2022.01 (3 education.years_Label & 6 education.months_Label)
Bank of the Philippine Islands
Customer Service Sales Representative, UNIPRO
2012.07 - 2018.07 (6 education.years_Label)
Bank of the Philippine Islands
Customer Service Sales Representative,High Counter
2010.05 - 2012.07 (2 education.years_Label & 2 education.months_Label)
Bank of the Philippine Islands
Sales Associate, Preferred Banking
2009.11 - 2010.05 (6 education.months_Label)
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Bank of the Philippine Islands
Customer Service Sales Representative, UNIPRO
2006.03 - 2009.11 (3 education.years_Label & 8 education.months_Label)
Bank of the Philippine Islands
Customer Service Sales Representative
2002.05 - 2006.01 (3 education.years_Label & 8 education.months_Label)
Job overview
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
Education
Philippine Christian UniversityTaft Avenue Manila
from Real Estate Management
2024-03
University Overview
- Professional Development Studies:
2024 PRC Board Passer - REAL ESTATE BROKER
Santa Isabel CollegeManila
from Business Administration Banking And Finance
2002-03
Skills
- Exceptional Customer service
- Team work and Collaboration
- Competitive in a work place environment
- Goal oriented
- Verbal/written communication
Timeline
Sales Associate
Bank of the Philippine Islands
2022.01 - 2025.06 (3 education.years_Label & 5 education.months_Label)
Sales Associate
Bank of the Philippine Islands
2018.07 - 2022.01 (3 education.years_Label & 6 education.months_Label)
Customer Service Sales Representative, UNIPRO
Bank of the Philippine Islands
2012.07 - 2018.07 (6 education.years_Label)
Customer Service Sales Representative,High Counter
Bank of the Philippine Islands
2010.05 - 2012.07 (2 education.years_Label & 2 education.months_Label)
Sales Associate, Preferred Banking
Bank of the Philippine Islands
2009.11 - 2010.05 (6 education.months_Label)
Customer Service Sales Representative, UNIPRO
Bank of the Philippine Islands
2006.03 - 2009.11 (3 education.years_Label & 8 education.months_Label)
Customer Service Sales Representative
Bank of the Philippine Islands
2002.05 - 2006.01 (3 education.years_Label & 8 education.months_Label)
Philippine Christian University
from Real Estate Management
Santa Isabel College
from Business Administration Banking And Finance