Hi, I’m
Karen B. Manaloto
Makati City
Summary
Dynamic Sales Associate with extensive experience at Bank of the Philippine Islands, excelling in customer service and relationship building. Proven ability to enhance customer satisfaction and retention through effective problem-solving and teamwork. Skilled in upselling techniques, driving revenue growth while maintaining high performance metrics. Outgoing and goal-oriented professional dedicated to delivering exceptional service.
Overview
23
years of professional experience
Work History
Bank of the Philippine Islands
Sales Associate
01.2022 - 06.2025
Bank of the Philippine Islands
Sales Associate
07.2018 - 01.2022
Bank of the Philippine Islands
Customer Service Sales Representative, UNIPRO
07.2012 - 07.2018
Bank of the Philippine Islands
Customer Service Sales Representative,High Counter
05.2010 - 07.2012
Bank of the Philippine Islands
Sales Associate, Preferred Banking
11.2009 - 05.2010
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Bank of the Philippine Islands
Customer Service Sales Representative, UNIPRO
03.2006 - 11.2009
Bank of the Philippine Islands
Customer Service Sales Representative
05.2002 - 01.2006
Job overview
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
Education
Philippine Christian UniversityTaft Avenue Manila
from Real Estate Management
03-2024
University Overview
- Professional Development Studies:
2024 PRC Board Passer - REAL ESTATE BROKER
Santa Isabel CollegeManila
from Business Administration Banking And Finance
03-2002
Skills
- Exceptional Customer service
- Team work and Collaboration
- Competitive in a work place environment
- Goal oriented
- Verbal/written communication
Timeline
Sales Associate
Bank of the Philippine Islands
01.2022 - 06.2025
Sales Associate
Bank of the Philippine Islands
07.2018 - 01.2022
Customer Service Sales Representative, UNIPRO
Bank of the Philippine Islands
07.2012 - 07.2018
Customer Service Sales Representative,High Counter
Bank of the Philippine Islands
05.2010 - 07.2012
Sales Associate, Preferred Banking
Bank of the Philippine Islands
11.2009 - 05.2010
Customer Service Sales Representative, UNIPRO
Bank of the Philippine Islands
03.2006 - 11.2009
Customer Service Sales Representative
Bank of the Philippine Islands
05.2002 - 01.2006
Philippine Christian University
from Real Estate Management
Santa Isabel College
from Business Administration Banking And Finance
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