Merland May Socias San Juan
International Student At Vancouver Community College
Vancouver
Summary
Experienced professional with proven ability to excel in high-pressure situations while maintaining a strong sense of responsibility. Can adept at setting and achieving both personal and team goals, with a focus on fostering positive relationships. Mature and proactive, consistently taking initiative to address challenges effectively. Demonstrates resourcefulness in problem-solving and a diligent work ethic. Eager to learn and committed to continuous growth and improvement.
Overview
15
15
years of professional experience
5
5
Certifications
Work History
Supervisor
One With Nature Limited
04.2023 - 11.2023
- Handle customer inquiries, concerns, and complaints in a professional and timely manner.
- Monitor service standards and address any issues to improve the overall customer experience.
- Ensure compliance with health and safety regulations, food handling procedures, and sanitation standards.
- Monitor the quality of coffee, beverages, and food items to ensure consistency and freshness.
Outlet Supervisor
Kale
10.2021 - 02.2023
- Provide ongoing coaching, feedback, and performance evaluations to ensure high standards of service delivery.
- Ensure all guests receive prompt, courteous, and personalized service.
- Address customer complaints and concerns promptly, seeking to resolve issues and maintain customer satisfaction.
- Monitor inventory levels, place orders for supplies, and manage stock rotation to minimize waste and maximize freshness.
- Maintain cleanliness and sanitation standards in compliance with health and safety regulations.
- Ensure all food and beverages meet quality standards and are prepared and presented according to established recipes and procedures.
- Encourage teamwork, collaboration, and mutual support among staff members.
Salad Artist
Salad Stop
03.2021 - 10.2021
- Prepare salads according to Salad Stop's recipes and standards, ensuring ingredients are fresh, properly washed, chopped, and arranged.
- Interact with customers in a friendly and professional manner, taking their orders, offering suggestions, and customizing salads based on their preferences and dietary requirements.
- Maintain a clean and sanitary work environment, adhering to food safety and hygiene standards at all times.
- Stay updated on menu offerings, ingredients, and nutritional information to accurately assist customers and answer their queries.
- Collaborate with other team members to ensure smooth operations and timely service during peak hours.
- Enhanced customer satisfaction by quickly and accurately preparing salad orders according to their preferences
Frontdesk Officer
Eurotel Hotel
10.2009 - 11.2010
- Efficiently check guests in and out of the hotel, ensuring accuracy in reservation details and payment processing, providing them with information about hotel facilities and services.
- Maintain an organized system for managing reservations, ensuring accuracy in guest information and room assignments.
- Coordinate with other hotel departments to ensure availability of requested rooms and special accommodations.
- Address guest inquiries, requests, and concerns including guests' complaints and issues promptly and professionally.
- Generate daily reports on room occupancy, revenue, and other relevant metrics for management review.
- Communicate effectively with other hotel staff members to ensure seamless operations.
Frontdesk Officer
Red Box
01.2009 - 08.2009
- Assisting customers with inquiries, reservations, and requests. Also handle complaints or issues that arise during the visit, ensuring prompt resolution and customer satisfaction.
- Monitoring the cleanliness and upkeep of the front desk area and ensuring that the overall environment of the venue is pleasant and well-maintained.
- Handling the check-in and check-out process for guests, including verifying identification, processing payments, and providing receipts or invoices.
- Maintaining effective communication with other staff members to ensure smooth operations and excellent customer service.
Education
Baking And Pastry Arts
Vancouver Community College
Vancouver, Canada06.2025
Bachelor of Science - Information Technology
AMA Computer College
Makati City, Philippines 05.2001 -
Bachelor of Science - Tourism
Airlink International Aviation School
Pasay City, Philippines 05.2001 -
High School Diploma -
Angelicum College
Quezon City, Philippines 05.2001 -
Skills
Attention to Detail
Teamwork and Collaboration
Adaptability and Flexibility
Time management abilities
Customer and client relations
Attention to Detail
Education
AMA Computer School, BS IT, Makati City, Metro Manila, Philippines, 2007-2008, Airlink International Aviation School, BS Tourism, Pasay City, Metro Manila, Philippines, 2000-2002, Angelicum College, Quezon City, Metro Manila, Philippines, 2000, Andres Bonifacio Elementary School, Caloocan City, Metro Manila, Philippines, 1996
Certification
Wilton Perfect Bake, 11/06/21
Place Of Birth
Philippines
Summary Of Qualification
Experienced professional with proven ability to excel in high-pressure situations while maintaining a strong sense of responsibility. Can adept at setting and achieving both personal and team goals, with a focus on fostering positive relationships. Mature and proactive, consistently taking initiative to address challenges effectively. Demonstrates resourcefulness in problem-solving and a diligent work ethic. Eager to learn and committed to continuous growth and improvement.
Personal Information
- Date of Birth: 10/08/84
- Marital Status: Married
Training Certificates
- Wilton Perfect Bake - (November. 6, 2021)
- The Wilton Method of Cake Decorating:
Course 1: Beginning with Bu]ercream (August 7,2021)
Course 2: Royal Icing EssenFals (September 19, 2021)
Course 3: Fondant and Gum paste Fundamentals (August 21,2021)
Course 4: Advanced Gum Paste Flowers (June 4, 2022)
Timeline
Supervisor
One With Nature Limited
04.2023 - 11.2023
Outlet Supervisor
Kale
10.2021 - 02.2023
Salad Artist
Salad Stop
03.2021 - 10.2021
Frontdesk Officer
Eurotel Hotel
10.2009 - 11.2010
Frontdesk Officer
Red Box
01.2009 - 08.2009
Bachelor of Science - Information Technology
AMA Computer College
05.2001 -
Bachelor of Science - Tourism
Airlink International Aviation School
05.2001 -
High School Diploma -
Angelicum College
05.2001 -
Baking And Pastry Arts
Vancouver Community College