Merland May Socias San Juan
International Student At Vancouver Community College
Vancouver
Summary
Experienced professional with proven ability to excel in high-pressure situations while maintaining a strong sense of responsibility. Can adept at setting and achieving both personal and team goals, with a focus on fostering positive relationships. Mature and proactive, consistently taking initiative to address challenges effectively. Demonstrates resourcefulness in problem-solving and a diligent work ethic. Eager to learn and committed to continuous growth and improvement.
Overview
15
15
years of professional experience
5
5
Certifications
Work History
Supervisor
One With Nature Limited
04.2023 - 11.2023
- Handle customer inquiries, concerns, and complaints in a professional and timely manner.
- Monitor service standards and address any issues to improve the overall customer experience.
- Ensure compliance with health and safety regulations, food handling procedures, and sanitation standards.
- Monitor the quality of coffee, beverages, and food items to ensure consistency and freshness.
Outlet Supervisor
Kale
10.2021 - 02.2023
- Provide ongoing coaching, feedback, and performance evaluations to ensure high standards of service delivery.
- Ensure all guests receive prompt, courteous, and personalized service.
- Address customer complaints and concerns promptly, seeking to resolve issues and maintain customer satisfaction.
- Monitor inventory levels, place orders for supplies, and manage stock rotation to minimize waste and maximize freshness.
- Maintain cleanliness and sanitation standards in compliance with health and safety regulations.
- Ensure all food and beverages meet quality standards and are prepared and presented according to established recipes and procedures.
- Encourage teamwork, collaboration, and mutual support among staff members.
Salad Artist
Salad Stop
03.2021 - 10.2021
- Prepare salads according to Salad Stop's recipes and standards, ensuring ingredients are fresh, properly washed, chopped, and arranged.
- Interact with customers in a friendly and professional manner, taking their orders, offering suggestions, and customizing salads based on their preferences and dietary requirements.
- Maintain a clean and sanitary work environment, adhering to food safety and hygiene standards at all times.
- Stay updated on menu offerings, ingredients, and nutritional information to accurately assist customers and answer their queries.
- Collaborate with other team members to ensure smooth operations and timely service during peak hours.
- Enhanced customer satisfaction by quickly and accurately preparing salad orders according to their preferences
Frontdesk Officer
Eurotel Hotel
10.2009 - 11.2010
- Efficiently check guests in and out of the hotel, ensuring accuracy in reservation details and payment processing, providing them with information about hotel facilities and services.
- Maintain an organized system for managing reservations, ensuring accuracy in guest information and room assignments.
- Coordinate with other hotel departments to ensure availability of requested rooms and special accommodations.
- Address guest inquiries, requests, and concerns including guests' complaints and issues promptly and professionally.
- Generate daily reports on room occupancy, revenue, and other relevant metrics for management review.
- Communicate effectively with other hotel staff members to ensure seamless operations.
Frontdesk Officer
Red Box
01.2009 - 08.2009
- Assisting customers with inquiries, reservations, and requests. Also handle complaints or issues that arise during the visit, ensuring prompt resolution and customer satisfaction.
- Monitoring the cleanliness and upkeep of the front desk area and ensuring that the overall environment of the venue is pleasant and well-maintained.
- Handling the check-in and check-out process for guests, including verifying identification, processing payments, and providing receipts or invoices.
- Maintaining effective communication with other staff members to ensure smooth operations and excellent customer service.
Education
Baking And Pastry Arts
Vancouver Community College
Vancouver, Canada06.2025
Bachelor of Science - Information Technology
AMA Computer College
Makati City, Philippines 05.2001 -
Bachelor of Science - Tourism
Airlink International Aviation School
Pasay City, Philippines 05.2001 -
High School Diploma -
Angelicum College
Quezon City, Philippines 05.2001 -
Skills
Attention to Detail
undefinedEducation
AMA Computer School, BS IT, Makati City, Metro Manila, Philippines, 2007-2008, Airlink International Aviation School, BS Tourism, Pasay City, Metro Manila, Philippines, 2000-2002, Angelicum College, Quezon City, Metro Manila, Philippines, 2000, Andres Bonifacio Elementary School, Caloocan City, Metro Manila, Philippines, 1996
Certification
Wilton Perfect Bake, 11/06/21
Place Of Birth
Philippines
Summary Of Qualification
Experienced professional with proven ability to excel in high-pressure situations while maintaining a strong sense of responsibility. Can adept at setting and achieving both personal and team goals, with a focus on fostering positive relationships. Mature and proactive, consistently taking initiative to address challenges effectively. Demonstrates resourcefulness in problem-solving and a diligent work ethic. Eager to learn and committed to continuous growth and improvement.
Personal Information
- Date of Birth: 10/08/84
- Marital Status: Married
Training Certificates
- Wilton Perfect Bake - (November. 6, 2021)
- The Wilton Method of Cake Decorating:
Course 1: Beginning with Bu]ercream (August 7,2021)
Course 2: Royal Icing EssenFals (September 19, 2021)
Course 3: Fondant and Gum paste Fundamentals (August 21,2021)
Course 4: Advanced Gum Paste Flowers (June 4, 2022)
Timeline
Supervisor
One With Nature Limited
04.2023 - 11.2023
Outlet Supervisor
Kale
10.2021 - 02.2023
Salad Artist
Salad Stop
03.2021 - 10.2021
Frontdesk Officer
Eurotel Hotel
10.2009 - 11.2010
Frontdesk Officer
Red Box
01.2009 - 08.2009
Bachelor of Science - Information Technology
AMA Computer College
05.2001 -
Bachelor of Science - Tourism
Airlink International Aviation School
05.2001 -
High School Diploma -
Angelicum College
05.2001 -
Baking And Pastry Arts
Vancouver Community College
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