Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer
Karen Salutan

Karen Salutan

Logistics Support Specialist
Cebu City

Summary

Dynamic Logistics Support Specialist at Wipro with a proven track record in optimizing supply chain operations. Expert in customer service and client communication, ensuring SLA compliance while maintaining meticulous records. Recognized for enhancing operational efficiency and fostering strong relationships, demonstrating both attention to detail and empathy in every interaction.

Overview

16
16
years of professional experience

Work History

Logistics Support Specialist

Wipro
05.2024 - 08.2025

Focuses on optimizing and managing the flow of goods and information within KLA's global supply chain, often involving international logistics. They ensure efficient operations, maintain accurate records, and provide technical support

Key Responsibilities:

  • Oversee and Track Logistics Operations:Ensure that logistics operations align with customer needs and expectations by monitoring and tracking shipments, managing customs documentation and compliance.

Customer Service 2 Loyalty

Teletech
04.2022 - 04.2024

Handle and resolve escalated customer concerns that have varying levels of complexity. Turn every contact into a sale or save opportunity with a premium experience. Embrace the Service Plus mindset by resolving customer concerns and future concerns.

Telesales Associate

Dyninno
04.2021 - 01.2022

primarily focus on selling travel products and services over the phone. This involves consulting with clients, understanding their needs, and guiding them through the booking process while ensuring high levels of customer satisfaction. Responsibilities also include achieving sales targets, maintaining customer data, and potentially handling customer inquiries and complaints.

Key Responsibilities:

  • Client Consultation:Engaging with potential customers to understand their travel needs and preferences, offering expert advice on destinations, travel dates, and accommodations.
  • Sales Generation:Utilizing product knowledge and sales techniques to close deals and achieve sales targets.
  • Customer Relationship Management:Building and maintaining positive relationships with clients, ensuring their satisfaction and fostering repeat business.
  • Order Processing:Accurately processing bookings and managing customer information in the database.
  • Handling Inquiries and Complaints:Addressing customer questions, resolving issues, and providing excellent customer service.

Advance Technical Support

Concentrix
04.2019 - 03.2021

Involve customer support for satellite radio subscriptions, billing inquiries, technical support, or even sales of new subscriptions.

  • Responsible for handling customer calls related to these services, resolving issues, answering questions, and potentially promoting new services.

ESL Instructor

Newtype International Language School
02.2019 - 03.2019

involves instructing non-native English speakers in all aspects of the English language. This includes developing and implementing lesson plans, assessing student progress, providing feedback, and creating a positive and engaging learning environment. Additionally, they often collaborate with other teachers and parents, utilize various teaching methods and materials, and may participate in professional development.

Key Responsibilities:

  • Instruction: Teaching English language skills (reading, writing, speaking, listening) to non-native speakers.
  • Curriculum Development: Creating and implementing lesson plans aligned with the curriculum and tailored to individual student needs.
  • Assessment: Evaluating student progress through quizzes, tests, and assignments, and providing constructive feedback.
  • Classroom Management: Creating a positive and engaging learning environment that encourages active participation.
  • Collaboration: Working with other teachers, administrators, and parents to support student learning.
  • Professional Development: Participating in workshops and conferences to enhance teaching skills and stay updated on best practices.
  • Record Keeping: Maintaining accurate records of student attendance, grades, and progress.
  • Communication: Communicating with parents about student progress and needs.
  • Adaptability: Adjusting teaching methods and materials to accommodate different learning styles and levels.
  • Use of Technology: Integrating technology and online resources into lessons.

Treasury Supervisor

Mindanao Shoppers Daily Destination Corporation
09.2014 - 08.2018

Essential Functions

-Manning and work schedule

-Releases of Cash and Cash items

-Turn-over of Cash/Check Collections

-Deposit of Cash/Check Collections

-Control of Cash and Cash Items

-Management of Treasury Fund

-FOREX operations monitoring

-BDO Remit Operations Monitoring

-Handling of Customers complains

-Record Keeping/Retention

Counter Supervisor

Mindanao Shoppers Daily Destination Corporationn Corpo
11.2011 - 09.2014

Key Responsibilities:

  • Supervising Staff:Counter supervisors manage and guide the team of cashiers and customer service representatives assigned to their area.
  • Customer Service:They ensure excellent customer service, handling inquiries, resolving issues, and addressing complaints related to the counter or products.
  • Cash Management:This includes tasks like preparing and releasing cash boxes, ensuring accurate transactions, and potentially assisting with sales and bills payment collections.
  • Inventory Management:Supervisors may monitor stock levels, ensure proper product displays, and assist with inventory management within their assigned area.
  • Operational Efficiency:They are responsible for the smooth and efficient day-to-day operations of their counter, including opening and closing procedures, and ensuring adherence to company policies.
  • Sales Support:In some cases, they may also be involved in promoting sales, supporting promotional activities, and potentially contributing to sales targets.

Laiason Officer

NH-Agro Industrial Incorporated
05.2009 - 08.2009

A Liaison Officer at NH-Agro Industrial Inc. would likely be responsible for facilitating communication and coordination between the company and external entities, including government agencies, local authorities, and potentially other businesses. Their role would involve building and maintaining relationships, processing necessary permits and documentation, and ensuring smooth operations by acting as a point of contact for various stakeholders.

Here's a more detailed breakdown of the potential responsibilities:

Key Responsibilities:

  • Communication and Coordination:Acting as a bridge between NH-Agro and external parties, ensuring clear and timely communication.
    Facilitating meetings, negotiations, and other interactions to foster collaboration.
    Relaying information accurately and promptly to all relevant parties.
    Drafting and submitting reports and presentations as needed.
  • Relationship Building:Developing and maintaining strong relationships with government agencies, local authorities, and other relevant organizations.
    Representing NH-Agro professionally in interactions with external parties.
    Building trust and fostering positive relationships to facilitate smooth operations.
  • Permitting and Documentation:Handling the processing of various permits and government requirements (e.g., building permits, occupancy permits, etc.).
    Ensuring all necessary documents are valid and up-to-date.
    Coordinating with relevant agencies for timely submission of documents.
  • Operational Support:Assisting with operational needs and ensuring smooth workflow.
    Monitoring the progress of projects and reporting on any issues or delays.
    Addressing and resolving any misunderstandings or conflicts that may arise.
  • Other Duties:May be required to perform other related duties as assigned by management.
    May involve fieldwork, including visiting government offices or other locations.

Skills and Qualifications:

  • Strong communication and interpersonal skills.
  • Excellent negotiation and problem-solving abilities.
  • Organizational and time-management skills.
  • Proficiency in relevant software (e.g., MS Office, particularly Word and Excel).
  • Ability to work independently and as part of a team.
  • Resourcefulness and a proactive attitude.
  • Knowledge of local government processes and regulations is highly desirable.

Education

Bachelor Of Science - Information Technology

Mindanao State University
General Santos City
03.2008

Skills

Customer service

Timeline

Logistics Support Specialist

Wipro
05.2024 - 08.2025

Customer Service 2 Loyalty

Teletech
04.2022 - 04.2024

Telesales Associate

Dyninno
04.2021 - 01.2022

Advance Technical Support

Concentrix
04.2019 - 03.2021

ESL Instructor

Newtype International Language School
02.2019 - 03.2019

Treasury Supervisor

Mindanao Shoppers Daily Destination Corporation
09.2014 - 08.2018

Counter Supervisor

Mindanao Shoppers Daily Destination Corporationn Corpo
11.2011 - 09.2014

Laiason Officer

NH-Agro Industrial Incorporated
05.2009 - 08.2009

Bachelor Of Science - Information Technology

Mindanao State University
Karen SalutanLogistics Support Specialist