Summary
Overview
Work History
Skills
References
Timeline
Generic

Karen Roman

Summary

Dependable office assistant with a successful track record maintaining professionalism in high volume high stress environments. Ability to stay organized and access details to schedule appointments with internal and external partners with a warm friendly consistent demeanor.

Overview

14
14
years of professional experience

Work History

Office Assistant

Brandon Allied
06.2019 - 11.2023
  • First point of contact for inbound commercial and residential clients. Coordinate origin, destination, and details of requests with Florida and New York offices. Document scanning, Data entry. Confirmed client requests and processed credit card payments. Relay details and hard copies of finalized client moves to shipping experts. Assisted dispatchers, Assisted drivers. Conduct and document certified vehicle weight tickets for clients.

Office Assistant

Treasure Pools & Service Inc.
12.2015 - 10.2017
  • Received all incoming calls including sales and service. Scheduled client sales leads. Conducted outbound calls to follow up and complete permitting for multi municipalities and HOA approvals. High volume of data entry in Quickbooks for Accounts Payable and invoicing. Scheduled and coordinated digs for clients. General office duties.

Office Assistant

The Resurfacing Doctor
05.2010 - 12.2015
  • Data entry for Quickbooks creating invoices, accounts receivable/payable, credit card payments. Scheduled commercial jobs with property managers for services needed. Setup and maintained client appointments and vendor issues.

Skills

  • Handling multiple calls daily
  • Customer service representative
  • Client De-Escalation
  • Warm transfer of calls
  • Data entry (>70 words per minute)
  • Quickbooks
  • Invoicing
  • Scheduling client appointments
  • Time management
  • Self prioritization of duties
  • Cash handling/Cash balancing
  • Bank errands
  • Payment processing
  • Dedicated team player

References

Bob Hernandez 561-596-7141

Mike Laby 646-591-1503

Michelle Roskovich 561-339-4489

Timeline

Office Assistant

Brandon Allied
06.2019 - 11.2023

Office Assistant

Treasure Pools & Service Inc.
12.2015 - 10.2017

Office Assistant

The Resurfacing Doctor
05.2010 - 12.2015
Karen Roman