Karen Pinkihan

· Assist customers in troubleshooting issues with their eReaders via phone, chat, or email.

· Process replacements for defective devices.

· Issue refunds for missing book purchases.

· Respond to customer inquiries promptly and professionally.

· Assist customers in storing, retrieving and destroying their important documents to make sure everything is kept safe and no data breach happens.

· Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems.

· Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

· Determine charges for services requested, collect deposits or payments, or arrange for billing.

· Take escalated cases, investigate thoroughly to find out the cause of the problem, reach out to clients in a timely manner and provide updates and resolutions.

Account: Frontier Airlines (May 2019-March 2020)

· Assist customers in booking flights, offer deals to increase sales.

· Answer inquiries on delayed and cancelled flights and provide satisfactory options.

· Obtain and examine all relevant information to assess validity of complaints and to determine possible causes to be able to provide refund or reimbursement.

Account: LG Electronics (May 2020- Dec. 2021)

· Assist customer’s in trouble shooting issues with their appliances over the phone.

· Order tests that could determine the causes of product malfunctions by sending a technician.

· Reach out to partner service companies to get updates on customers’ repair schedules.

· Review warranty policy terms to determine whether a particular appliance is covered by warranty.

· Place orders.

· Process refund or replacement for undelivered orders.