Karen Pineda
Amai Manabilang, Lanao Del Sur
Summary
Proven track record in enhancing customer relations and streamlining operations, demonstrated during tenure at M&T Hardware. Expert in cash handling and management, coupled with a strong foundation in customer service, ensures optimal efficiency and satisfaction. Exhibits exceptional work ethic and integrity, significantly improving team performance and customer loyalty. Committed and hardworking Job Title with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
12
12
years of professional experience
Work History
Cashier
M&T Hardware
Francfort, Amai Manabilang, Lanao Del Sur
01.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Clerk / Gas Station/ MKAVI II
Manabilang Services, INC.
Cumara,Amai Manabilang, Lanao Del Sur
07.2016 - 12.2020
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
- Maintained up-to-date employee records to assist in human resources planning.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Compiled and analyzed data to produce reports.
- Created and maintained detailed records of all office activities.
Saleslady
Lady Hunters/ Store
Francfort, Amai Manabilang ,Lanao Del Sur
07.2013 - 07.2016
- Maintained a clean and organized store environment to improve overall shopping experience for customers.
- Balanced multiple tasks effectively, including assisting customers, stocking shelves, and maintaining cleanliness throughout the store.
- Managed customer returns professionally, following store policies while ensuring client satisfaction.
- Provided pricing information to customers regarding specific products.
- Assisted in inventory management, ensuring optimal stock levels and timely reordering of products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
Nursing Aide/ Personal Assistant
Abella Midway Hospital
Valencia Bukidnon
04.2012 - 07.2013
- Assisted nurses with daily tasks, improving overall efficiency of the healthcare team.
- Facilitated patient mobility by assisting with transfers, ambulation, and positioning.
- Performed vital sign checks and reported any abnormalities to nursing staff promptly.
- Maintained a clean and safe environment for patients, reducing the risk of infections.
- Established trust with patients of diverse cultural backgrounds by demonstrating sensitivity, respect, and an unwavering commitment to providing top-notch care.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Conducted regular safety checks on medical equipment, ensuring optimal functionality and minimizing risks to patients.
- Educated patients on proper self-care techniques to promote healing and prevent complications.
- Monitored patients' status and reported any identified abnormalities or changes to nursing personnel.
Education
BACHELOR OF SECONDARY EDUCATION MAJOR In ENGLISH -
BINNOR PANGANDAMAN INTEGRATED COLLEGE,INC.
Kili-kili, Wao, Lanao Del SurAGRICULTURAL CROPS PRODUCTION NCII -
HYRONS COLLEGE PHILIPPINES, INC.
Tukuran, Zamboanga Del Sur03.2016
HCS- HEALTHCARE SERVICES NCII -
PCC- PHILIPPINE COMPUTER COLLEGE
Panadtalan, Maramag, Bukidnon03.2012
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Money Handling
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Order Taking
- Professionalism and Courtesy
- Basic Math Competence
Languages
English
Intermediate (B1)
Timeline
Cashier
M&T Hardware
01.2021 - Current
Clerk / Gas Station/ MKAVI II
Manabilang Services, INC.
07.2016 - 12.2020
Saleslady
Lady Hunters/ Store
07.2013 - 07.2016
Nursing Aide/ Personal Assistant
Abella Midway Hospital
04.2012 - 07.2013
BACHELOR OF SECONDARY EDUCATION MAJOR In ENGLISH -
BINNOR PANGANDAMAN INTEGRATED COLLEGE,INC.
AGRICULTURAL CROPS PRODUCTION NCII -
HYRONS COLLEGE PHILIPPINES, INC.
HCS- HEALTHCARE SERVICES NCII -
PCC- PHILIPPINE COMPUTER COLLEGE