Karen Olid
Angono, Province Of Rizal
Summary
Dynamic Sales Support Specialist with a proven track record at Armscor Global Shared Services Inc., excelling in order processing and invoicing management. Adept at interdepartmental coordination and customer relations, I leverage strong attention to detail and problem-solving skills to enhance service efficiency and resolve billing discrepancies effectively.
Overview
6
6
years of professional experience
Work History
Sales Support Specialist
Armscor Global Shared Services Inc.
Pasig, Metro Manila, Philippines
09.2019 - Current
- Process new customer orders, modifications, and cancellations in a timely and accurate manner.
- Coordinate with sales, logistics, and inventory teams to validate product availability and delivery timelines.
- Ensure all orders are properly documented and compliant with company policies.
- Generate and issue accurate invoices based on approved orders and pricing.
- Send monthly Statements of Account (SOA) to customers.
- Assist in resolving any billing discrepancies or account-related concerns raised by customers.
- Generate and maintain sales, inventory, and order status reports as requested by management.
- Assist with the onboarding of new hires by providing guidance and oversight on order and billing processes.
- Monitor and ensure timely execution of tasks assigned to junior staff or support personnel.
- Handle customer inquiries professionally, providing timely and accurate information.
- Act as a liaison between customers and internal departments to ensure a smooth service experience.
- Ensure management requests and urgent assignments are prioritized and executed efficiently.
- Maintain up-to-date documentation of procedures, customer data, and task tracking.
Education
Bachelor of Science - Accounting Technology
Institute of Creative Computer Technology Colleges
Cainta, Province Of Rizal, Philippines05-2019
Skills
- Order processing management
- Invoicing Management
- Knowledge of Order-to-Cash (O2C) Process
- Statement of Account (SOA) Management
- Sales and Inventory Analysis
- Data Entry Proficiency
- Report Preparation for Management
- Handling Customer Inquiries and Concerns
- Managing Billing Issues
- Interdepartmental Coordination
- Strong Attention to Detail
- Organizational and Filing Skills
- Problem-Solving and Initiative
- Adaptability and Multitasking
- MS Excel (Power Query, Pivot Tables, VLOOKUP, basic formulas)
- Providing Guidance on Standard Procedures
Timeline
Sales Support Specialist
Armscor Global Shared Services Inc.
09.2019 - Current
Bachelor of Science - Accounting Technology
Institute of Creative Computer Technology Colleges