Motivated General Manager with solid experience in managing all levels of large scale projects, including budgeting, operations and administration. Dynamic Leader, technically-savvy with outstanding relationship building, training and presentation skills.
Hi, I’m
KAREN N
Antipolo
Summary
Overview
20
years of professional experience
1
Certification
Work History
Ticketnet, Inc.
General Manager
07.2024 - Current
Job overview
Ticketnet, Inc.
Operations Manager
11.2011 - 06.2024
Job overview
- Efficiently handle over-all operations and performance of Ticketnet
- Work directly with the COO and CEO to present plans and targets
- Handle Budget Planning, Strategic Plan, Annual Operating Plan and Mid-Year Review
- Prepare reports, statistics, forecasts and financial account
- Study sales trends
- Act on operational problems promptly and efficiently
- Handle ticketing system and train Systems Administrator for Manifest Creation and website update
- Handle cash sales and turn-over with utmost honesty and integrity
- Coordinate with Marketing Department for ideas and marketing efforts
- Render excellent customer service by recognizing and taking appropriate action/s to respond to customer complaints, needs & desires
- Maintain good relationship with promoters and attends to their needs promptly and politely
- Suggest ticket prices for each event
- Provide appropriate coaching, mentoring and motivation by utilizing applicable interpersonal styles and methods in guiding/leading team member/s to accomplish the goals set by management
- Perform other duties assigned from time to time and submits quality, complete and accurate reports.
Ali Mall CineplexQuezon City
Cinema Manager
10.2010 - 11.2011
Job overview
- Report directly to the COO and CEO to present Yearly Budget, Annual Operating Plan, Mid-Year Performance
- Responsible in ensuring audience and sales targets
- Prepare reports, statistics, forecasts and financial accounts
- Responsible for the efficient day-to-day control of all cinema activities
- Ensure customer satisfaction and safety
- Human resources (HR) responsibilities: Interview and Training of staff
- Implement and suggest marketing initiatives to ensure optimum profit
- Coordinate with local press and websites to promote film premieres and cinema schedules
- Responsible for promoting effective visitor services while ensuring business objectives are achieved
- Ensure proper cash handling and stock control
- Clear understanding of the local market, including customer expectations; liaising with film distributors and other groups within the industry.
Shang CineplexMandaluyong City
Assistant Cinema Manager
11.2007 - 10.2010
Job overview
- In-charge of Cinema Operations
- Handle customer queries and complaints
- Handle and supervise block screenings and venue rentals
- Together with the Manager, decides on the movies that will be shown based on the market of the cinema and gross expectancy
- Coordinate with company booker, film shuttlers and partnered cinema of booking schedules / screening time of upcoming movies
- Ensure that advertising materials are updated and properly displayed based in the booking schedule
- Coordinate with the placement of commercials for the week
- Ensure proper placement of film ads as to the play date, title of the movie, cinema assignment and correct version of the commercial
- In-charge of hiring and handling staff
- Monitor their performance and behavior- Provide training for staff in customer service and their corresponding duties and responsibilities.
Eastwood CinemasQuezon City
Assistant Cinema Manager
04.2007 - 11.2007
Job overview
- In-charge of Cinema Operations
- Handle customer queries and complaints
- Handle and supervise block screenings and venue rentals
- Together with the Manager, decides on the movies that will be shown based on the market of the cinema and gross expectancy
- Coordinate with company booker, film shuttlers and partnered cinema of booking schedules / screening time of upcoming movies
- Ensure that advertising materials are updated and properly displayed based in the booking schedule
- Coordinate with the placement of commercials for the week
- Ensure proper placement of film ads as to the play date, title of the movie, cinema assignment and correct version of the commercial
- In-charge of hiring and handling staff
- Monitor their performance and behavior- Provide training for staff in customer service and their corresponding duties and responsibilities.
UP Engineering Research & Development Foundation
Researcher
12.2006 - 11.2007
Job overview
- Gathered and organized information for research purposes.
- Collaborated with interdisciplinary teams to conduct comprehensive studies and generate valuable insights.
- Conducted thorough literature reviews to identify gaps in knowledge and inform future research directions.
- Worked as member of integrated project team in highly collaborative work environment.
- Performed accurate quantitative analysis of targeted data research, collection and report preparation.
- Managed field work for multiple projects, ensuring timely data collection and adherence to safety protocols.
GMA Network, Inc.Quezon City
Researcher
05.2005 - 12.2006
Job overview
- Develop ideas and theme for each episode
- Location Scanning and Ocular Inspection
- Research possible locations that are possible for the production shoot
- Make request for the use of chosen locations
- Draft contracts and settles exchange deals or payments
- Secure necessary permits needed for the production shoot
- Props and Equipment - Talents and Services - Post-Production
- View raw tapes of the production shoot and arrange them accordingly
- Make a shot list from the tapes to provide the Segment Producers a list of interesting shots and parts that could be worthy of airtime.
Skills
- Communication Skills
- Budgeting and Finance
- Client Relations
- Customer Service
- Data management
- Business Development
- Project management
- Staff Management
- Conflict resolution
- Process implementation
- Vendor relationships
- Leadership and team building
Certification
- Civil Service (Professional), 07/2007
- Google Ads Video Certification, 12/14/2020
- Google Ads Fundamental, 07/07/2020
Timeline
General Manager
Ticketnet, Inc.
07.2024 - Current
Operations Manager
Ticketnet, Inc.
11.2011 - 06.2024
Cinema Manager
Ali Mall Cineplex
10.2010 - 11.2011
Assistant Cinema Manager
Shang Cineplex
11.2007 - 10.2010
Assistant Cinema Manager
Eastwood Cinemas
04.2007 - 11.2007
Researcher
UP Engineering Research & Development Foundation
12.2006 - 11.2007
Researcher
GMA Network, Inc.
05.2005 - 12.2006
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