KAREN MOZO
IT PROFESSIONAL
TAGUIG
Summary
Karen is a highly competent IT professional with 19 years of experience in Service Management, Solution Architecture, and Cloud & Infrastructure Management, delivering success across key functional and non-functional roles.
Overview
20
20
years of professional experience
3
3
Certification
Work History
Cloud Solution Architect
Yondu, Inc
Taguig City
03.2025 - Current
- Assess soure environments, develop migration strategies, and executive workload migrations to target platforms (cloud or on-premises) with minimal disruption.
- Design, install and configure backup solutions including servers, proxies, repositories, and backup job policies aligned to RPO / RTO.
- Contributed to business growth by participating in pre-sales activities, providing technical insights during client presentations, and creating customized proposals.
- Perform and document file-level and full-system restore tests, configure and validate disaster recovery replication and failover capabilities.
- Deliver technical training, comprehensive runbook, playbook and knowledge transfer to ensure internal team self sufficiency in backup management and recovery.
Cloud Engineer
Zuellig Pharma Holdings Pte Ltd
Makati City, PH
06.2020 - 12.2023
- Architect secure and scalable integrations between D365 CRM and other enterprise systems using Azure Logic Apps, Azure Functions, and Service Bus.
- Manage Azure subscriptions, resource groups, and policies to ensure cost optimization and compliance.
- Collaborate with solution architects to define, document, and validate non-functional requirements (security, scalability, availability, disaster recovery) for cloud-based D365 solutions.
- Monitor and optimize system performance of Azure resources and D365 plugins/workflows, conduct load testing and performance bottleneck analysis.
- Establish Service Level indicators, Service Level Objectives, and error budgets for critical services manage chaos engineering experiments to test system resilience.
- Lead software implementation projects from an infrastructure perspective, ensuring the technical foundation supports the new business capabilities.
- Refactor and re-platform legacy on-premise integrations to modern cloud-native patterns as part of the broader digital transformation roadmap.
- Create and maintain high-quality support documentation, including runbook, playbook and architecture diagrams, and disaster recovery plans for operations teams.
- Confidently present complex technical designs and cloud strategies to non-technical stakeholders and leadership, articulating the business value of technical decisions.
- Work closely with D365 functional consultants, project managers, and business analysts to translate business needs into technical requirements.
- Drive initiatives specifically aimed at improving customer satisfaction (CSAT) scores by ensuring high availability and rapid resolution of technical issues.
Cloud Infrastructure Consultant
BNCDigi Philippines
Makati City, PH
06.2019 - 01.2020
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Supported clients with business analysis, documentation, and data modeling.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Cloud Migration and Implementation Delivery Senior
Accenture, Inc,
Taguig City, PH
10.2017 - 06.2019
- Develop and perform risk and mitigation plans associated with the migration.
- opt for a migration factory approach that leverages remote delivery for scheduling and monitoring of jobs. This reduces cost of labor, time and onsite professional services for cloud journey, drastically.
- Create and review documentation for the pre-migration and post migration by conducting pilot migrations and proof-of-concepts.
- Design a framework to ensure the cloud migration meets all the requirements.
- Perform cloud provisioning which is relative on how a customer procures cloud services and resources from a cloud provider, also includes the provisioning as Infrastructure as a Service, Software as a Service and Platform as a Service, in public or private cloud environments.
- Conduct a post migration check and design a framework to ensure that the cloud migration meets all the requirements and assures compatibilities for cloud journey.
- Perform and participate on deep-dive server troubleshooting especially during migration.
- Performing and communicating handover to Cloud BAU (Business as Usual) operations team and provide support if necessary.
- Deliver migration strategy based on detailed analysis and implement application and data migration activities. Implement scalable, high performance hosting solutions that meet the need of today's corporate and digital applications using both private and public cloud technologies.
Solution Architect Pre-Sale
Accenture, Inc.
Quezon City, PH
12.2015 - 10.2017
- Understand and translate buyer requirements into a standard solution offering detail approach leveraging standard process method, deliverables and the right collection of Operating Group Platform offerings.
- Preparing the Business Development spend estimates, schedule, work plan, resource and source plan.
- Understand and clearly define the input required to create cost estimates;
- Preparing the cost model estimates working with Service Delivery, Solution Management (if applicable) and Corporate Transition to deliver the defined scope of services.
• Collaborating as a key member of the sales team to represent the solution offering to the client buyer and other internal Accenture groups.
• Aligning solution architecture including statement of work, schedules and other contractual documents with final terms and conditions.
• Support aspects of proposal development for strategic sales opportunities.
• Meet all requests for proposal Request for Proposal requirements.
• Ensure the consistency of messaging and content across all volume/sections.
• Integrate content from proposal resources; work with details to illustrate compelling story and a winning proposal narrative including management plans, staffing plans, past performance/ experience, transition plans, quality initiatives and other areas independently and through SME/solution architect
interactions.
• Maintain compliance with requirement, internal Accenture controls, external regulations like procurement process and sales methodology.
• Rate Card Subject Matter Expert.
IT Operations Senior Analyst
Accenture, Inc.
Quezon City, PH
01.2015 - 10.2015
- Investigated system issues and implemented resolutions to reduce downtime.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Validated results and performed quality assurance to assess accuracy of data.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
IT Software Engineer
Capgemini Philippines
Taguig City, PH
05.2011 - 08.2014
- Collaborated with cross-functional teams to define, design, and implement innovative solutions.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance..
- Led troubleshooting efforts for complex technical issues, enhancing system reliability and performance.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Identified and documented project changes with proactive budget
oversight.
IT Service Desk Analyst
Strategic Networks Inc. Hewlett Packard Outsourcing Services
Makati City, PH
02.2008 - 12.2009
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
IT Service Desk Analyst
Digital Telecommunication Philippines Inc. (DIGITEL – SUN CELLULAR)
Quezon City, PH
10.2005 - 02.2008
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Configured hardware, devices, and software to set up work stations for internal / external employees.
Customer Service Representative
Interactive Technology Solution Inc.
Quezon City, PH
03.2005 - 10.2005
- Resolved customer inquiries on billing, product features, and internet connectivity, enhancing overall customer experience.
- Delivered effective technical support for internet issues, improving service reliability.
- Facilitated communication between customers and local exchange carriers, streamlining issue resolution.
- Certified Customer Service Representative September 16,2005.
Education
Bachelor of Science - Computer Science
AMA Computer College
Pasig City, PH09-2004
Skills
Cloud Computing & Infrastructure Management
Cloud Solution Architecture
Solution Architecture (Pre-Sales)
Service Management
Service Desk & Desktop Management
Affiliations
- ACCENTURE VALUABLE RECOGNITION - MIGRATION AND EXECUTION PROJECT, INCLUDING
SUCCESSFUL USAT / BIT PRODUCTION GO-LIVE
DATE : 2018-12-10
- ACCENTURE INFRASTRUCTURE CONSULTING CLOUD CAPABILITIES AND DEVELOPMENT TEAM
ROLE : CAPDEV BOARD MEMBER FOR CLOUD MIGRATION RESOURCES
DATE : 2018-09 - 2019-06
- ACCENTURE CAPABILITIES AND DEVELOPMENT TEAM
ROLE : CAPDEV MEMBER - ITIL v3 INSTRUCTOR (ACCENTURE COMMUNITY)
DATE : 2018-09 - 2019-06
Certification
Training/Certification Title: IT DISASTER RECOVERY FUNDAMENTALS
Issued by: ATENEO GRADUATE SCHOOL OF BUSINESS CCE
Date: APRIL 2021
Location: MAKATI CITY
Training/Certification Title: MICROSOFT AZURE FUNDAMENTALS
Issued by: PEARSON VUE
Date: OCTOBER 2019
Location: MISNET EDUCATION INC. MAKATI CITY
Training/Certification Title: INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY FOUNDATION V3 (ITIL V3)
Issued by: PEARSON VUE / ACCENTURE INC.
Date: MARCH 2015
Location: MAKATI CITY / MANDALUYONG CITY
Timeline
Cloud Solution Architect
Yondu, Inc
03.2025 - Current
Cloud Engineer
Zuellig Pharma Holdings Pte Ltd
06.2020 - 12.2023
Cloud Infrastructure Consultant
BNCDigi Philippines
06.2019 - 01.2020
Cloud Migration and Implementation Delivery Senior
Accenture, Inc,
10.2017 - 06.2019
Solution Architect Pre-Sale
Accenture, Inc.
12.2015 - 10.2017
IT Operations Senior Analyst
Accenture, Inc.
01.2015 - 10.2015
IT Software Engineer
Capgemini Philippines
05.2011 - 08.2014
IT Service Desk Analyst
Strategic Networks Inc. Hewlett Packard Outsourcing Services
02.2008 - 12.2009
IT Service Desk Analyst
Digital Telecommunication Philippines Inc. (DIGITEL – SUN CELLULAR)
10.2005 - 02.2008
Customer Service Representative
Interactive Technology Solution Inc.
03.2005 - 10.2005
Bachelor of Science - Computer Science
AMA Computer College